Remote Retail Sales Specialist

Placements24; George; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Competitive base salary with commision

Remote work with flexible hours

Sales tools and training programs

Career growth opportunities

Job summary

Placements24 is expanding its digital footprint and seeks a highly motivated Remote Retail Sales Specialist to join our virtual team. You will drive online sales and deliver exceptional customer service to clients nationwide from a fully remote location in South Africa.

You will engage customers via chat, email and video, guide them through the purchase journey, and work with marketing to provide insights while aiming to exceed sales targets.

Qualifications

• Experience in sales or customer service, preferably retail/e-commerce.
• Strong communication, negotiation and remote engagement skills.
• Proficient with CRM software and e-commerce platforms.

Responsibilities

• Engage with potential customers via digital channels to understand needs and recommend products.
• Drive online sales conversions with expert product knowledge and persuasive techniques.
• Process orders accurately through our e-commerce platform.
• Address inquiries promptly, ensuring high customer satisfaction.
• Build relationships to foster loyalty and repeat business.
• Stay up-to-date with product knowledge, promotions and trends.
• Collaborate with marketing to provide customer insights.
• Meet and exceed sales targets and contribute to team goals.
• Identify opportunities to upsell and cross-sell relevant products.

Job description

About the Role

Our client is expanding its digital footprint and is looking for a highly motivated and customer-focused Remote Retail Sales Specialist to join our dynamic virtual team. This role is critical in driving online sales and providing exceptional customer service to clients nationwide, operating entirely from a remote location. You will be the primary point of contact for customers interested in our diverse range of retail products, guiding them through their purchasing journey and ensuring a seamless online shopping experience. We are seeking an individual with a passion for sales, a knack for building rapport with customers virtually, and a strong understanding of e-commerce best practices. This fully remote position offers the flexibility to work from anywhere in South Africa, contributing to our innovative approach to retail.

Key Responsibilities

• Engage with potential customers via digital channels (chat, email, video calls) to understand their needs and recommend suitable products.
• Drive online sales conversions by providing expert product knowledge and persuasive sales techniques.
• Process customer orders accurately and efficiently through our e-commerce platform.
• Address customer inquiries, issues, and concerns promptly and professionally, ensuring high levels of satisfaction.
• Build and maintain strong customer relationships to foster loyalty and encourage repeat business.
• Stay up-to-date with product knowledge, promotional offers, and industry trends.
• Collaborate with the marketing team to provide feedback on customer needs and market insights.
• Achieve and exceed individual sales targets and contribute to overall team goals.
• Proactively identify opportunities to upsell and cross-sell relevant products.
• Contribute to the continuous improvement of our remote sales processes and customer service protocols.

Requirements

• Proven experience in a sales or customer service role, preferably within a retail or e-commerce environment.
• Excellent communication, negotiation and interpersonal skills, adapted for remote interactions.
• Strong understanding of online sales principles and customer engagement strategies.
• Proficiency in using CRM software and e-commerce platforms.
• Self-motivated, disciplined and able to manage time effectively in a remote work setting.
• Ability to work independently and as part of a distributed virtual team.
• High level of attention to detail for order processing and customer record management.
• Comfortable using various digital communication tools (e.g., Zoom, Slack, email, instant messaging).
• A dedicated home office setup with reliable internet connectivity is essential for this fully remote role.
• Must be legally authorized to work remotely in South Africa.

Benefits

• Competitive base salary with attractive commission structures.
• Opportunity to work remotely with flexible working hours.
• Access to cutting-edge sales tools and training programs.
• Career growth opportunities within a forward-thinking retail company.
• Contribution to shaping the future of remote retail sales.
• Regular virtual team-building activities and performance recognition.
• Support for professional development in e-commerce and sales techniques.
• A dynamic and collaborative virtual work environment.
• Health and wellness programs tailored for remote employees.