Remote Field Service Technician - IT Infrastructure

Placements24; George; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Travel allowance

Per diem for overnight stays

Job summary

Placements24 is seeking a highly motivated Remote Field Service Technician specializing in IT infrastructure to support client operations across regions. This fully remote role involves end-to-end installation, maintenance, and troubleshooting of complex IT hardware and networks at client sites, with extensive travel.

The ideal candidate offers strong technical acumen and exceptional customer service. You will work autonomously, schedule your activities effectively, and represent the company

Qualifications

• Minimum of 4 years in IT infrastructure support
• Proven experience with server hardware (e.g., Dell, HP), network devices (Cisco/Juniper), OS (Windows Server/Linux)
• Strong TCP/IP networking, DNS, DHCP, VPN knowledge
• Ability to travel extensively to client sites
• Valid driver's license and reliable vehicle
• Excellent problem-solving and communication skills
• Ability to work independently with minimal supervision
• Experience with remote diagnostic tools and ticketing systems
• IT certifications (CompTIA A+/Network+/CCNA) are advantageous

Responsibilities

• Perform on-site installation, configuration, and maintenance of IT hardware and networking equipment
• Troubleshoot hardware and network issues at client locations with minimal downtime
• Conduct preventative maintenance and system upgrades for reliability
• Respond to service requests and emergencies with timely support
• Collaborate remotely with internal support teams to diagnose and resolve complex issues
• Document all service activities and maintain accurate records
• Manage inventory of spare parts and equipment for your area
• Provide on-site training and guidance to client IT staff
• Adhere to company policies and client-specific protocols
• Communicate technical information to technical and non-technical audiences

Job description

About the Role

Our client is seeking a highly motivated and skilled Remote Field Service Technician specializing in IT Infrastructure to support their operations across various regions. This position is a fully remote role, allowing you to leverage your expertise from the comfort of your home office, while still being on the front lines of client support. You will be responsible for the end-to-end installation, maintenance, and troubleshooting of complex IT hardware and network systems at client sites. This role requires extensive travel to different locations, but your base of operations will be remote. We are looking for an individual with exceptional technical acumen, a proactive approach to problem-solving, and outstanding customer service skills. The ability to work autonomously, manage your schedule effectively, and represent our client professionally on-site is crucial for success in this demanding yet rewarding position.

Key Responsibilities

• Perform on-site installation, configuration, and maintenance of IT hardware , including servers, routers, switches, and other networking equipment.
• Troubleshoot and resolve hardware and network connectivity issues at client locations, ensuring minimal downtime.
• Conduct preventative maintenance and system upgrades to optimize performance and reliability.
• Respond to service requests and emergency calls , providing timely and effective technical support.
• Collaborate remotely with internal technical support teams to diagnose complex issues and implement solutions.
• Document all service activities, including installations, repairs, and maintenance performed , ensuring accurate records are maintained.
• Manage and maintain inventory of spare parts and equipment assigned to your service area.
• Provide on-site training and technical guidance to client IT staff as needed.
• Ensure adherence to all company policies, safety standards, and client-specific protocols.
• Effectively communicate technical information to both technical and non-technical personnel.

Requirements

• Minimum of 4 years of experience in IT infrastructure support , with a focus on hardware installation and maintenance.
• Proven experience with server hardware (e.g., Dell, HP), network devices (e.g., Cisco, Juniper), and operating systems (Windows Server, Linux) .
• Strong understanding of TCP/IP networking, DNS, DHCP, and VPN technologies .
• Ability to travel extensively to various client sites as required.
• Valid driver's license and a reliable vehicle.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication abilities.
• Ability to work independently with minimal supervision.
• Proficiency in using remote diagnostic tools and ticketing systems.
• Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly advantageous.

Benefits

• This fully remote position offers a highly competitive salary package, a generous travel allowance to cover mileage and expenses, and per diem for overnight stays when required.
• You will receive a company laptop, mobile phone, and all necessary specialized tools for your tasks.
• Our client provides excellent opportunities for professional development through ongoing training and certifications in the latest IT technologies.
• Benefit from a flexible work schedule, allowing you to manage your time effectively across your assigned territories.
• Join a forward-thinking company that values innovation and invests in its remote workforce, offering a stable and engaging career path.