Remote Network Infrastructure Technician

Placements24; Stellenbosch; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Fully remote work environment

Company laptop and IT equipment

Healthcare benefits

Professional development opportunities

Paid time off

On-call rotation support

Job summary

Placements24 is seeking a remote Network Infrastructure Technician to manage and maintain complex networks from a home office. You will monitor performance, diagnose issues, and implement upgrades while ensuring security and reliability across a globally distributed environment.

The role requires hands-on experience with Cisco/Juniper/HP gear, familiarity with Nagios/Zabbix/SolarWinds, and strong communication for collaboration with internal teams and vendors in a fully remote setup.

Qualifications

• Proven experience as a Network Technician/Engineer with infrastructure focus.
• In-depth knowledge of TCP/IP, DNS, DHCP, VPNs and routing protocols (OSPF, BGP).
• Hands-on experience with major vendors' networking hardware.
• Experience with network monitoring and management tools (Nagios, Zabbix, SolarWinds).
• Knowledge of network security principles (firewalls, IDS/IPS) and incident handling.
• Excellent troubleshooting and remote collaboration skills.
• Relevant certifications (CCNA/CCNP) are highly desirable.
• Ability to work independently in a remote setting and manage time effectively.

Responsibilities

• Monitor network performance using advanced monitoring tools.
• Diagnose and troubleshoot hardware and software network issues (routers, switches, firewalls, servers).
• Implement remote configuration changes, updates and patches.
• Respond to incidents and service disruptions promptly.
• Maintain network security through consistent protocols and policies.
• Document configurations, procedures, and troubleshooting steps.
• Collaborate with IT teams and vendors to resolve complex challenges.
• Participate in on-call rotations for emergency support.
• Contribute to capacity planning and performance optimization.
• Stay current with emerging network technologies and best practices.

Skills

TCP/IP

DNS

DHCP

VPNs

OSPF

BGP

Cisco gear

Juniper gear

HP networking gear

Nagios

Zabbix

SolarWinds

CCNA

CCNP

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Cisco hardware

Juniper hardware

HP networking hardware

Job description

About the Role

Our client, a leading telecommunications infrastructure provider, is seeking a highly skilled and motivated Remote Network Infrastructure Technician to join their globally distributed team. This is a fully remote position, requiring you to manage and maintain complex network systems from your home office. You will be responsible for monitoring network performance, diagnosing and resolving technical issues, and implementing network upgrades and security measures. The ideal candidate possesses a deep understanding of network protocols, hardware, and software, along with exceptional problem-solving abilities and a proactive approach to ensuring network stability and reliability. This role demands excellent communication skills to collaborate effectively with internal teams and external stakeholders, ensuring seamless connectivity for our clients across various locations. The ability to work independently and manage a demanding workload in a remote setting is paramount.

Key Responsibilities

• Monitor network performance and identify potential issues using sophisticated monitoring tools.
• Diagnose and troubleshoot network hardware and software problems, including routers, switches, firewalls, and servers.
• Implement network configuration changes, updates, and patches remotely.
• Respond to and resolve network incidents and service disruptions in a timely manner.
• Ensure network security by implementing and maintaining security protocols and policies.
• Document network configurations, procedures, and troubleshooting steps.
• Collaborate with other IT teams and vendors to resolve complex technical challenges.
• Participate in on-call rotations for emergency network support.
• Contribute to network capacity planning and performance optimization initiatives.
• Stay abreast of emerging network technologies and industry best practices.

Requirements

• Proven experience as a Network Technician, Network Engineer, or similar role, with a strong focus on infrastructure support.
• In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols (e.g., OSPF, BGP).
• Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, HP).
• Proficiency in network monitoring and management tools (e.g., Nagios, Zabbix, SolarWinds).
• Experience with network security principles and technologies (firewalls, intrusion detection/prevention).
• Excellent troubleshooting and analytical skills.
• Strong remote communication and collaboration skills.
• Relevant network certifications (e.g., CCNA, CCNP) are highly desirable.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Benefits

• Highly competitive salary package.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and advanced certifications.
• Company-provided laptop and necessary IT equipment.
• Retirement savings plan with employer matching.
• A flexible, fully remote work environment.
• Employee assistance program for mental and financial well-being.
• Opportunities to work with cutting-edge network technologies.