Remote Field Service Engineer - Network Infrastructure

Placements24; Stellenbosch; Hybrid; ZAR 850,000 - 1,200,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance

Home office allowance

Training and certifications

Job summary

Placements24 is seeking a fully remote Field Service Engineer with 8+ years of experience in network engineering to support installation, configuration, maintenance, and troubleshooting of complex network infrastructure for global clients.

You will coordinate with on-site teams, craft detailed documentation, and advance proactive solutions from a home office, ensuring high availability and performance of critical networks.

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or related field or equivalent practical experience
• Minimum 8 years of progressive experience in network engineering and field service with strong remote support
• Deep understanding of TCP/IP, BGP, OSPF, MPLS and hardware
• Proven troubleshooting of advanced network problems using diagnostic tools
• Hands-on experience with enterprise-grade networking equipment from Cisco/Juniper/Arista
• Familiarity with network security principles
• Exceptional remote communication, collaboration, and documentation skills
• Ability to work independently in a remote setting with strong time management
• Strong analytical and problem-solving capabilities
• Certifications (CCNP, CCIE, JNCIP) are advantageous

Responsibilities

• Provide remote expert support for installation, configuration, and commissioning of network hardware and software
• Conduct in-depth remote diagnostics and troubleshooting of network issues
• Develop and execute remote maintenance plans, including software updates and system tuning
• Collaborate with on-site field technicians and client IT staff to ensure service delivery
• Create and maintain comprehensive technical documentation and network diagrams
• Proactively monitor network performance and identify potential issues
• Stay current with networking technologies and recommend improvements
• Manage multiple complex issues and prioritize to meet SLAs
• Communicate technical information clearly to technical and non-technical stakeholders
• Contribute to development of remote support tools and processes

Skills

Remote support

Network diagnostics

Documentation

Analytical thinking

Problem solving

Self-motivated

Education

Bachelor's degree

Tools

Cisco equipment

Juniper equipment

Arista equipment

Job description

About the Role

Our client, a global leader in network infrastructure solutions, is seeking a highly skilled and self-motivated Remote Field Service Engineer to provide expert support for their advanced network systems. This unique, fully remote role allows you to leverage your technical expertise from your home office, focusing on the installation, configuration, maintenance, and troubleshooting of complex network equipment for clients across various industries. While the role is remote, it requires significant coordination with on-site teams, proactive problem-solving, and effective communication. You will be instrumental in ensuring the optimal performance and reliability of critical network infrastructure for our client's diverse customer base. We are looking for an independent thinker with a proven track record in network engineering who thrives in a remote-first environment and possesses exceptional analytical and diagnostic capabilities.

Key Responsibilities

• Provide remote expert support for the installation, configuration, and commissioning of sophisticated network hardware and software.
• Conduct in-depth remote diagnostics and troubleshooting of network issues, identifying root causes and implementing effective solutions.
• Develop and execute remote maintenance plans, including software updates, patch management, and system performance tuning.
• Collaborate closely with on-site field technicians and client IT staff to facilitate seamless service delivery and problem resolution.
• Create and maintain comprehensive technical documentation, including network diagrams, troubleshooting guides, and service reports.
• Proactively monitor network performance and identify potential issues before they impact service availability.
• Stay current with the latest advancements in networking technologies and provide recommendations for system improvements.
• Manage multiple complex technical issues simultaneously, prioritizing tasks effectively to meet service level agreements.
• Communicate technical information clearly and concisely to both technical and non-technical stakeholders.
• Contribute to the development of remote support tools and processes to enhance efficiency and effectiveness.

Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field, or equivalent practical experience.
• Minimum of 8 years of progressive experience in network engineering and field service, with a strong emphasis on remote support.
• Deep understanding of complex network architectures, protocols (TCP/IP, BGP, OSPF, MPLS), and hardware.
• Proven expertise in troubleshooting advanced network problems using diagnostic tools and methodologies.
• Hands-on experience with enterprise-grade networking equipment from major vendors (e.g., Cisco, Juniper, Arista).
• Familiarity with network security principles and best practices.
• Exceptional remote communication, collaboration, and documentation skills.
• Ability to work independently with minimal supervision and manage time effectively in a remote setting.
• Strong analytical and problem-solving capabilities.
• Self-motivated, proactive, and able to adapt to evolving technological landscapes.
• Relevant certifications (e.g., CCNP, CCIE, JNCIP) are highly advantageous.

Benefits

• Highly competitive salary package and remote work flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous annual leave and paid holidays.
• Allowance for home office setup and ongoing expenses.
• Opportunities for advanced training and professional certifications.
• Engage with cutting-edge networking technologies and global clients.
• Significant opportunities for career growth within a leading technology company.