Remote Field Service Engineer - Industrial Automation

Placements24; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Travel allowance

Private health insurance

Retirement savings plan

International training and certific at

opportunities for career growth

Job summary

Placements24 is seeking a Remote Field Service Engineer to support South Africa operations from a home office, primarily around Cape Town. You will provide remote diagnostic support, guide on-site staff, and travel regionally for hands-on interventions as needed.

The role requires a degree in Electrical or Mechanical Engineering, 5+ years in field service, and proficiency with PLCs and automation controls. A valid driver's license and willingness to travel up to 50% are essential.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering (or equivalent).
• Minimum 5 years' experience in field service or maintenance of complex industrial machinery.
• Proven ability to diagnose and repair electro-mechanical systems and PLCs.
• Excellent remote troubleshooting and ability to guide others through procedures.
• Strong written and verbal communication, and ability to work independently in remote settings.

Responsibilities

• Provide remote diagnostic support for industrial machinery and complex systems.
• Develop and deliver remote training sessions for client staff.
• Troubleshoot hardware, software, and network issues affecting equipment.
• Create detailed troubleshooting guides and best-practice documents.
• Collaborate with engineering teams to address recurring issues and improve reliability.
• Plan and execute on-site service visits for complex installations, repairs, and upgrades when needed.
• Maintain detailed records of service requests and resolutions in CRM.
• Ensure high customer satisfaction with prompt, accurate support.
• Stay updated with product developments and service bulletins.
• Identify potential failures and recommend preventative maintenance.

Skills

Remote troubleshooting

Technical communication

Independent work

Time management

Education

Bachelor's degree in Electrical or Mechanical Engineering

Tools

PLCs

Industrial automation controls

Job description

Placements24 is seeking a Remote Field Service Engineer to support South Africa operations from a home office, primarily around Cape Town. You will provide remote diagnostic support, guide on-site staff, and travel regionally for hands-on interventions as needed.

The role requires a degree in Electrical or Mechanical Engineering, 5+ years in field service, and proficiency with PLCs and automation controls. A valid driver's license and willingness to travel up to 50% are essential.