Field Service Technician - Specialised Equipment

Placements24; Vereeniging; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Competitive annual salary and bonuses

Medical and retirement benefits

Company-provided laptop, internet

Advanced technical training

Flexible remote work setup

Collaborative team environment

Job summary

Placements24 is seeking a Field Service Technician to join a remote support team servicing clients across South Africa, with a focus in Vereeniging, Gauteng. The role centers on expert diagnostics, guidance to on-site engineers, and proactive issue resolution to minimise downtime.

Candidates should have a technical degree and at least 5 years in field service or technical support for complex machinery, with strong communication and remote diagnostic capabilities.

Qualifications

• Technical qualification or degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Minimum of 5 years of experience in field service or technical support for complex industrial machinery.
• Strong understanding of mechanical, electrical, and electronic systems.
• Proficiency with diagnostic software and remote access tools.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide remote technical support, troubleshooting, and diagnostic services for specialised industrial equipment.
• Guide customers and on-site technicians through installation, maintenance, and repair procedures via phone, video conferencing, and remote access.
• Analyze equipment performance data and identify root causes of malfunctions.
• Develop and document clear, step-by-step solutions for technical issues.
• Collaborate with engineering and product development teams to feedback on product performance and potential improvements.
• Maintain comprehensive records of all support interactions, resolutions, and customer feedback.
• Assist in creating and updating technical documentation, service manuals, and knowledge base articles.
• Manage support escalations and ensure timely resolution of critical customer issues.
• Stay current with product updates, new technologies, and service bulletins.
• Ensure a high level of customer satisfaction through effective and timely technical support.

Skills

Communication skills

Problem-solving

Independent work

Education

Technical degree in Mechanical or Electrical Engineering

Tools

Diagnostic software

Remote access tools

Job description

About the Role

Our client, a global manufacturer of highly specialized industrial equipment, is seeking a dedicated Field Service Technician to join their remote support team, servicing clients across South Africa, with a focus in the Vereeniging, Gauteng region. This role is predominantly remote, providing expert technical assistance, diagnostics, and guidance to customers and on-site field engineers. You will be the primary point of contact for resolving complex technical issues related to our client's advanced machinery. This position requires a proactive, problem-solving mindset and the ability to effectively communicate technical information. You will leverage remote diagnostic tools and your extensive technical knowledge to ensure minimal downtime and maximum operational efficiency for our clients. This is an ideal opportunity for an experienced technician seeking a challenging and rewarding remote-first career.

Key Responsibilities

• Provide remote technical support, troubleshooting, and diagnostic services for specialised industrial equipment.


• Guide customers and on-site technicians through installation, maintenance, and repair procedures via phone, video conferencing, and remote access.


• Analyze equipment performance data and identify root causes of malfunctions.


• Develop and document clear, step-by-step solutions for technical issues.


• Collaborate with engineering and product development teams to feedback on product performance and potential improvements.


• Maintain comprehensive records of all support interactions, resolutions, and customer feedback.


• Assist in creating and updating technical documentation, service manuals, and knowledge base articles.


• Manage support escalations and ensure timely resolution of critical customer issues.


• Stay current with product updates, new technologies, and service bulletins.


• Ensure a high level of customer satisfaction through effective and timely technical support.

Requirements

• Technical qualification or degree in Mechanical Engineering, Electrical Engineering, or a related field.


• Minimum of 5 years of experience in field service or technical support for complex industrial machinery.


• Strong understanding of mechanical, electrical, and electronic systems.


• Proficiency with diagnostic software and remote access tools.


• Excellent troubleshooting and problem-solving skills.


• Exceptional communication and interpersonal abilities, with the capacity to convey technical information clearly and concisely.


• Ability to work independently and manage time effectively in a remote environment.


• Strong customer-centric approach and a commitment to service excellence.


• Willingness to travel for critical on-site interventions on a limited basis if required.


• Experience with hydraulics, pneumatics, and control systems is highly desirable.

Benefits

• Competitive annual salary and performance-based bonuses.


• Comprehensive medical and retirement benefits.


• Company-provided laptop, high-speed internet allowance, and communication tools.


• Opportunities for advanced technical training and professional growth.


• Flexible work schedule within a remote setup.


• Chance to work with cutting-edge, high-value equipment.


• A supportive and collaborative team environment focused on innovation and customer success.