Senior Remote Field Service Engineer – Industrial Equipment

Placements24; Gauteng; Remote; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive remote salary

Health, dental, vision insurance

Generous annual leave and personal PTO

Company laptop and tools

Global learning and growth

Retirement savings plan with employer

Work from home flexibility

Travel allowance

Job summary

Placements24 is recruiting a highly experienced Remote Senior Field Service Technician to support customers globally from a home office in Pretoria, Gauteng. You will diagnose, troubleshoot, and maintain specialized equipment using remote access tools, video calls, and CRM systems, while guiding clients through complex procedures.

The role emphasizes strong communication, thorough documentation, and the ability to work independently.

Qualifications

• 7+ years in field service or tech support for industrial or scientific equipment.
• Ability to diagnose remotely and explain complex tech to non-technical users.
• Knowledge of mechanical, electrical, and software components of sophisticated machinery.
• Based in or near Pretoria, willing to travel occasionally.
• Experience with CRM and remote diagnostic tools.

Responsibilities

• Provide remote technical support via phone, video, and remote diagnostics.
• Guide customers through installation, setup, maintenance, and repair.
• Diagnose hardware and software issues with clear solutions.
• Document service requests and resolutions in the CRM.
• Develop and deliver remote training sessions.
• Collaborate with engineering for product improvements.
• Maintain up-to-date knowledge base.
• Prioritize tickets and manage workload, including travel as needed.
• Create technical documentation and FAQs.

Skills

Remote troubleshooting

Communication skills

Independent work

Documentation

Time management

Education

Engineering degree

Technical certifications

Tools

CRM systems

Remote diagnostics

Diagnostic software

Remote access tools

Job description

Placements24 is recruiting a highly experienced Remote Senior Field Service Technician to support customers globally from a home office in Pretoria, Gauteng. You will diagnose, troubleshoot, and maintain specialized equipment using remote access tools, video calls, and CRM systems, while guiding clients through complex procedures.

The role emphasizes strong communication, thorough documentation, and the ability to work independently.