Remote Field Service Pro: Diagnostics & Installations

Placements24; Pietermaritzburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work setup support

Professional development and training

Flexible working hours

Job summary

Placements24 is seeking a dedicated Remote Field Service Technician to operate from Pietermaritzburg. The role focuses on remote diagnostics, installation guidance, and remote maintenance across diverse clients.

You will troubleshoot complex issues and document findings while collaborating with engineering and support teams. The position is fully remote with flexible hours and comprehensive remote work setup support.

Qualifications

• Proven experience as a Field Service Technician or similar technical role.
• Strong understanding of electromechanical systems and diagnostic software.
• Ability to diagnose remotely and guide on-site staff effectively.

Responsibilities

• Conduct remote diagnostics and troubleshooting for complex equipment.
• Provide virtual guidance to on-site personnel during installation and maintenance.
• Develop remote maintenance schedules to optimise equipment performance.
• Document all service activities and resolutions in the client system.
• Collaborate with engineering to resolve escalated issues.
• Maintain up-to-date knowledge of supported products and services.

Skills

Field service experience

Electromechanical knowledge

Remote diagnostics

Remote troubleshooting

Tools

Remote access tools

Job description

Placements24 is seeking a dedicated Remote Field Service Technician to operate from Pietermaritzburg. The role focuses on remote diagnostics, installation guidance, and remote maintenance across diverse clients.

You will troubleshoot complex issues and document findings while collaborating with engineering and support teams. The position is fully remote with flexible hours and comprehensive remote work setup support.