Remote Family Support Specialist — Virtual Counseling

Placements24; South Africa; Remote; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Professional development

Retirement plan

Flexible schedule

Remote collaboration tools

Supportive team

Job summary

Placements24 is seeking a dedicated Family Support Specialist to join a fully remote team. You will provide counselling and resources to families, develop support plans, and connect clients with community services across the Western Cape.

The role requires strong virtual communication, empathy, and the ability to work independently in a remote setting. Ideal candidates have a Bachelor's in social work or related field, with 3–5 years of experience in family services.

Qualifications

• Bachelor's degree in Social Work, Psychology, Family Studies, or related field.
• Master's degree preferred.
• 3–5 years in family support, counselling, child welfare, or related field.
• Experience with diverse families.
• Excellent virtual communication, active listening, and empathic counselling.
• Proficient with video conferencing and remote work tech.
• Strong organizational and time management; able to manage caseload independently.
• Knowledge of child development and family dynamics.
• Maintain professional boundaries and ethics in remote settings.
• Knowledge of Western Cape social services and resources.

Responsibilities

• Provide direct support and counselling to families facing challenges.
• Conduct virtual assessments to identify needs and strengths.
• Develop individualized family support plans with clients.
• Connect families with community resources and services.
• Offer practical advice and emotional support to parents/caregivers.
• Organise and facilitate virtual group sessions or workshops.
• Maintain confidential client records and progress notes.
• Collaborate with other professionals and agencies involved in care.
• Stay updated on best practices and resources in family support.
• Advocate for families' needs and promote well‑being.

Skills

Virtual communication

Active listening

Empathic counselling

Caseload management

Time management

Organizational skills

Relationship building

Education

Bachelor's degree in Social Work/ Psychology/ Family Studies

Master's degree preferred

Tools

Video conferencing

Remote work software

Job description

Placements24 is seeking a dedicated Family Support Specialist to join a fully remote team. You will provide counselling and resources to families, develop support plans, and connect clients with community services across the Western Cape.

The role requires strong virtual communication, empathy, and the ability to work independently in a remote setting. Ideal candidates have a Bachelor's in social work or related field, with 3–5 years of experience in family services.