Virtual Family Support Counselor

Placements24; Mossel Bay; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Medical aid

Retirement funding

Professional development

Work from home

Job summary

Placements24 is seeking an experienced Remote Family Support Specialist to empower families in Mossel Bay and beyond from a fully remote home office. You will provide covert counselling, develop tailored plans, connect families with resources, and support positive child development while maintaining confidential records.

The role requires a Bachelor's degree in a related field and at least four years of direct family work, including remote support.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counselling, or related human services field.
• Minimum 4 years of direct experience working with families, ideally including remote support or counselling.
• Demonstrated expertise in family dynamics, child development, and crisis intervention.
• Exceptional verbal and written communication skills, with proficiency in virtual communication tools.
• Strong organisational skills and ability to manage multiple cases and deadlines independently.
• Proficiency in using cloud-based case management software and digital record-keeping systems.

Responsibilities

• Provide remote counselling and support to families regarding parenting, child development, and relationship dynamics.
• Assist families in identifying their needs and connecting them with community resources via online platforms and phone.
• Develop personalised family support plans through virtual consultations.
• Offer guidance on managing household challenges, financial literacy, and social support.
• Facilitate online support groups for parents and caregivers.
• Maintain accurate, confidential client records in a secure digital system.
• Conduct needs assessments and follow-up sessions remotely.
• Educate families on child safety, health, and educational resources.
• Collaborate with a dispersed team of specialists to coordinate care.
• Stay updated on best practices in family support and child welfare.
• Create and distribute digital resources and informative materials for families.
• Advocate for needs of families within the broader community support network.

Skills

Empathy

Verbal & written communication

Organizational skills

Crisis intervention

Cloud-based case management

Education

Bachelor's degree in Social Work or related field

Tools

Zoom

Teams

Slack

Job description

Placements24 is seeking an experienced Remote Family Support Specialist to empower families in Mossel Bay and beyond from a fully remote home office. You will provide covert counselling, develop tailored plans, connect families with resources, and support positive child development while maintaining confidential records.

The role requires a Bachelor's degree in a related field and at least four years of direct family work, including remote support.