Remote Emergency Support Specialist

Anywhere Talent; Johannesburg; Remote; ZAR 180,000 - 300,000; Full time

Job summary

Anywhere Talent is seeking a Customer Service Representative for a remote role serving customers experiencing water or fire damage at residential and commercial properties. You will handle inbound calls, collect incident details, document accurately, and warm-transfer calls to internal teams for immediate action.

The role requires calm, empathetic communication, strong data-entry skills, and familiarity with CRM and PSA-style tools. Standard hours are 8:00 AM – 5:00 PM, Monday to Friday.

Qualifications

• Excellent spoken and written English (clear, neutral accent preferred).
• Strong customer service and communication skills.
• Ability to stay calm and professional under pressure.
• High attention to detail and accuracy in data entry, including multi-step/double or triple entry workflows.
• Reliable attendance and consistent work history.
• Comfortable using VoIP systems and multiple tools simultaneously.
• Familiarity with CRMs and structured data entry workflows.
• Tech-savvy and quick learner of new systems.
• Able to work 8:00 AM – 5:00 PM, Monday–Friday.

Responsibilities

• Answer inbound emergency service calls in a fast-paced, high-volume support environment.
• Communicate calmly and professionally with distressed customers.
• Collect and record key details (contact info, location, damage type, severity, etc.).
• Accurately input data into CRM/ERP systems in real time, including double/triple entry across multiple systems as required by workflow.
• Warm transfer calls to the appropriate department with complete context.
• Follow scripts, workflows, and call handling procedures.
• Navigate multiple software systems simultaneously while staying engaged on live calls.

Skills

Excellent English

Strong communication

Data entry accuracy

VoIP systems

MS 365 (Teams, Outlook)

CRM familiarity

PSA/Proven Jobs familiarity

Trello

Aircall / RingCentral style phones

Fast learner

Multi-system handling

Tools

Aircall / RingCentral

Trello

CRM systems

PSA / Proven Jobs CRM

Microsoft 365 (Teams, Outlook)

Job description

Anywhere Talent is seeking a Customer Service Representative for a remote role serving customers experiencing water or fire damage at residential and commercial properties. You will handle inbound calls, collect incident details, document accurately, and warm-transfer calls to internal teams for immediate action.

The role requires calm, empathetic communication, strong data-entry skills, and familiarity with CRM and PSA-style tools. Standard hours are 8:00 AM – 5:00 PM, Monday to Friday.