Customer Service Representative

United Smart Tech; Johannesburg; Remote; ZAR 190,000 - 270,000; Full time

Job summary

United Smart Tech is seeking a remote Customer Service Representative to be the first point of contact for customers dealing with water or fire damage. You will handle inbound calls, gather incident details, document accurately, and warm-transfer context to the appropriate internal team.

In this fast-paced role, you must stay calm, be highly accurate in data entry across CRM/ERP systems, and work well with multiple tools including PSA, Trello, and Aircall/RingCentral.

Qualifications

• Excellent spoken and written English with a neutral accent.
• Strong customer service and communication skills.
• Ability to stay calm and professional under pressure.
• High attention to detail in data entry and multi-step workflows.
• Reliable attendance and consistent work history.
• Comfortable using VoIP and multiple tools simultaneously.
• Familiar with Microsoft 365 (Teams and Outlook) and CRM systems.
• Able to learn PSA / Proven Jobs, Trello, and Aircall/RingCentral quickly.
• Fast learner with strong data-entry focus.
• Friendly, professional phone manner; technical skills prioritized.
• Availability 8:00 AM - 5:00 PM, Monday to Friday.

Responsibilities

• Answer inbound calls in a fast-paced, high-volume environment.
• Communicate calmly and professionally with distressed customers.
• Collect and record key details (contact info, location, damage type, severity).
• Input data into CRM/ERP in real time with double/triple entry as required.
• Warm transfer calls with complete context to the appropriate department.
• Follow scripts, workflows, and call-handling procedures.
• Navigate multiple software systems while on live calls.

Skills

Excellent English

Customer service

Attention to detail

Data entry

VoIP systems

Microsoft 365

CRM systems

Trello

Aircall

RingCentral

Fast learner

Reliability

Tools

Proven Jobs (PSA)

Trello

Aircall

RingCentral

MS Teams

Outlook

Job description

Customer Service Representative (Remote).

Role Overview:

You will serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You'll handle inbound calls, provide calm and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action.

This is a high-responsibility, customer-facing role where accuracy, empathy, reliability, and technical proficiency are critical.

Key Responsibilities:

• Answer inbound emergency service calls in a fast-paced, high-volume support environment.
• Communicate calmly and professionally with distressed customers.
• Collect and record key details (contact info, location, damage type, severity, etc.).
• Accurately input data into CRM/ERP systems in real time, including double/triple entry across multiple systems as required by workflow.
• Warm transfer calls to the appropriate department with complete context.
• Follow scripts, workflows, and call handling procedures.
• Navigate multiple software systems simultaneously while staying engaged on live calls.

Requirements:

• Excellent spoken and written English (clear, neutral accent preferred).
• Strong customer service and communication skills.
• Ability to stay calm and professional under pressure.
• High attention to detail and accuracy in data entry, including multi-step/double or triple entry workflows.
• Reliable attendance and consistent work history.
• Comfortable using VoIP systems and multiple tools simultaneously.
• Strong with technology, including:
• Comfortable with Microsoft 365, especially Teams and Outlook.
• Able to handle multiple systems at once without losing accuracy or pace.
• Familiarity with CRMs and structured data entry workflows.
• Comfortable working in (or quickly learning) PSA / Proven Jobs (CRM), Trello, and Aircall / RingCentral-style phone systems.
• Fast learner on new systems, requiring minimal re-training.
• Friendly and professional phone manner - however, technical and data-entry skills are weighted higher than a classic "customer service" background.
• Able to work 8:00 AM - 5:00 PM, Monday-Friday to support call volume and coverage.

Preferred Experience:

• Call center, customer support, dispatch, or intake experience.
• Experience in urgent service industries (restoration, HVAC, plumbing, etc.).
• Familiarity with CRM systems and U.S. customer support.

Work Environment:

• Remote position.
• Standard schedule: 8:00 AM - 5:00 PM, Monday-Friday.
• Fast-paced, high-volume call handling environment.

Personality Fit:

• Calm, empathetic, and service-oriented.
• Professional and coachable.
• Strong sense of responsibility and reliability.
• Tech-savvy and comfortable adapting quickly to new tools/systems.

Anywhere Talent is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status