Remote Customer Support Specialist

Placements24; South Africa; Remote; ZAR 167.000 - 279.000; Vollzeit

Benefits dieser Stelle

Fully remote work

Flexible schedule

Remote-friendly environment

Career development opportunities

Zusammenfassung

WhatJobs Direct is hiring a Customer Support Agent for a fully remote role. You will handle inquiries via phone, email, and chat, provide basic technical assistance, and document interactions in the ticketing system.

Ideal candidates have experience in customer service, strong communication skills, and the ability to work independently with a reliable home setup. Remote collaboration tools and steady internet are essential.

Qualifikationen

• Experience in a customer service or helpdesk role.
• Excellent communication and active listening for remote interaction.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency with helpdesk software and ticketing systems.
• Ability to work independently and manage time remotely.
• Reliable high-speed internet and dedicated home workspace.

Aufgaben

• Respond to customer inquiries via phone, email, and live chat.
• Provide first-level technical support and guidance to users.
• Document all interactions and resolutions in the support system.
• Escalate complex issues to senior staff or relevant departments.
• Contribute to FAQs and knowledge base articles.
• Follow procedures, guidelines, and policies.
• Gather customer feedback to improve services.
• Manage a high volume of requests with prioritization.

Kenntnisse

Customer service experience

Communication skills

Problem-solving

Helpdesk software

Remote work readiness

Home office setup

Ausbildung

High school diploma

Tools

Helpdesk software

Ticketing systems

Online collaboration tools

Jobbeschreibung

WhatJobs Direct is hiring a Customer Support Agent for a fully remote role. You will handle inquiries via phone, email, and chat, provide basic technical assistance, and document interactions in the ticketing system.

Ideal candidates have experience in customer service, strong communication skills, and the ability to work independently with a reliable home setup. Remote collaboration tools and steady internet are essential.