Remote Customer Support Specialist - First-Contact Expert

Placements24; Polokwane; Hybrid; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Remote work possibility

Health coverage

Paid time off

Job summary

WhatJobs Direct is seeking dedicated Customer Service Representatives for a fully remote role. You will be the first point of contact, handling inquiries and providing initial solutions to ensure positive customer experiences.

Ideal candidates have strong communication and problem-solving skills, and can work independently from a home office with a reliable internet connection. Remote work offers flexibility and growth opportunities while maintaining high service standards.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving skills.
• Proficiency in basic computer operations and navigating software.
• Ability to remain patient and empathetic in customer interactions.
• Must be self-motivated and able to work independently in a remote setting.
• Reliable internet connection and a suitable home office environment.
• Availability to work assigned shifts within operating hours.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot basic customer issues and provide clear, concise solutions.
• Escalate complex or unresolved issues to appropriate Tier 2 support or specialized teams.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Follow communication scripts and guidelines to ensure consistency.
• Identify and report trends in customer inquiries or complaints.
• Process service requests, account updates, and basic order information.
• Contribute to maintaining a high level of customer satisfaction.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Skills

Customer service

Excellent communication

Active listening

Problem-solving

Independent work

Education

High school diploma or equivalent

Tools

CRM system

Basic computer skills

Job description

WhatJobs Direct is seeking dedicated Customer Service Representatives for a fully remote role. You will be the first point of contact, handling inquiries and providing initial solutions to ensure positive customer experiences.

Ideal candidates have strong communication and problem-solving skills, and can work independently from a home office with a reliable internet connection. Remote work offers flexibility and growth opportunities while maintaining high service standards.