Retail Sales Specialist

Placements24; Gqeberha; Hybrid; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Competitive hourly wage

Flexible remote work

Growth opportunities

Product exposure

Supportive remote team

Job summary

Placements24 is seeking a Retail Sales Specialist to join their online sales team, supporting customers primarily based in the Port Elizabeth region. This remote role focuses on engaging potential customers through digital channels, answering product inquiries, and facilitating online sales conversions.

You will provide product expertise, maintain up-to-date knowledge of offerings, and collaborate with marketing to translate customer feedback into sales campaigns.

Qualifications

• Experience in customer service or sales, preferably in ecommerce or retail.
• Excellent written and verbal English communication.
• Proficiency with computers, online tools, and CRM software.
• Ability to work remotely and manage time effectively.
• Customer-centric mindset with a passion for helping customers.
• Experience with online retail platforms and sales processes.

Responsibilities

• Respond to customer inquiries via email, chat, and phone regarding products, orders, and services.
• Provide detailed product information, recommendations, and support to online shoppers.
• Assist customers with the online purchasing process for a seamless experience.
• Process online orders, manage customer accounts, and resolve order-related issues.
• Collaborate with marketing to provide customer feedback for campaigns.
• Maintain up-to-date knowledge of product offerings and promotions.

Skills

Customer service

Sales

Communication

CRM software

E-commerce

Independent work

Tools

CRM software

Job description

Our client is looking for an enthusiastic and dedicated Retail Sales Specialist to join their online sales team, supporting customers primarily based in the Port Elizabeth region. This is a remote position focused on engaging potential customers through various digital channels, answering product inquiries, and facilitating online sales conversions. You will be a key point of contact, providing exceptional service and product expertise to drive customer satisfaction and sales growth. The role requires excellent communication skills, a proactive approach, and a strong understanding of e-commerce retail principles.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone regarding products, orders, and services.
• Provide detailed product information, recommendations, and support to online shoppers.
• Assist customers with the online purchasing process, ensuring a seamless and positive experience.
• Process online orders, manage customer accounts, and resolve any order-related issues.
• Collaborate with the marketing team to provide customer feedback and insights for sales campaigns.
• Maintain up-to-date knowledge of product offerings and promotions.

Requirements

• Previous experience in a customer service or sales role, preferably in an e-commerce or retail environment.
• Excellent written and verbal communication skills in English.
• Proficiency in using computers, online communication tools, and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A customer-centric approach with a passion for helping others.
• Experience with online retail platforms and sales processes.

Benefits

• Competitive hourly wage with potential for sales-based incentives.
• Flexible remote working arrangements.
• Opportunities to learn and grow within the e-commerce sector.
• Exposure to a wide range of products and online retail strategies.
• Supportive remote team environment and regular performance feedback.