Remote E-commerce Operations Specialist

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work from home

Learning & development opportunities

Supportive virtual team

Job summary

Placements24 in East London, South Africa, seeks a Remote E-commerce Operations Assistant to support online retail operations. You will manage product listings, process orders, and handle customer inquiries, working closely with the e-commerce team to keep listings accurate and orders flowing smoothly.

A strong admin background, attention to detail, and proficiency with standard office software and e-commerce platforms are essential.

Qualifications

• Strong organizational skills and exceptional attention to detail are required.
• Excellent written communication for customer interactions and internal reporting.
• Ability to work independently, manage multiple tasks, and meet deadlines in a remote environment.

Responsibilities

• Assist in managing product listings on the e-commerce platform, including uploading new items, updating descriptions, and ensuring accurate pricing and imagery.
• Process online orders accurately and efficiently, coordinating with fulfillment teams to ensure timely dispatch.
• Respond to customer inquiries regarding orders, shipping, and product information via email and chat.
• Monitor website performance and identify any technical issues or discrepancies, reporting them to the relevant teams.
• Assist with inventory reconciliation and management to maintain accurate stock levels online.
• Support the e-commerce team with various administrative tasks and special projects as needed.

Skills

Organizational skills

Attention to detail

Written communication

Independent work

Proactive attitude

Tools

E-commerce platforms

Office software

Job description

Placements24 in East London, South Africa, seeks a Remote E-commerce Operations Assistant to support online retail operations. You will manage product listings, process orders, and handle customer inquiries, working closely with the e-commerce team to keep listings accurate and orders flowing smoothly.

A strong admin background, attention to detail, and proficiency with standard office software and e-commerce platforms are essential.