Hybrid E-commerce Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work

Medical aid

Provident fund

Training

Staff discounts

Job summary

Placements24 in Port Elizabeth is seeking a friendly E-commerce Customer Service Representative to assist customers via phone, email and live chat, ensuring a smooth shopping journey in a hybrid work setup.

You will resolve inquiries, process orders, returns and refunds, document interactions in the CRM, and strive for first-contact resolution while upholding our brand’s friendly, empathetic standard.

Qualifications

• High school diploma or equivalent; some college coursework advantageous.
• 1-2 years in a customer service role, preferably e-commerce/retail.
• Excellent written and verbal communication with a friendly tone.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Experience using customer service software and basic computer apps.
• Ability to multitask and prioritise in a fast-paced setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat regarding orders, products, and services.
• Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
• Process orders, returns, exchanges, and refunds per policies.
• Provide product information to help customers make informed purchases.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback.

Skills

Communication

Problem Solving

Empathy

Multitasking

Time Management

Education

High school diploma

Tools

CRM software

MS Office

Job description

Placements24 in Port Elizabeth is seeking a friendly E-commerce Customer Service Representative to assist customers via phone, email and live chat, ensuring a smooth shopping journey in a hybrid work setup.

You will resolve inquiries, process orders, returns and refunds, document interactions in the CRM, and strive for first-contact resolution while upholding our brand’s friendly, empathetic standard.