Remote E-commerce Assistant

Placements24; Upington; Hybrid; ZAR 120,000 - 160,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development opportunities

Flexible hours

Job summary

Placements24 is seeking a highly organized Remote E-commerce Assistant to support our growing online store. You will manage product listings, process orders, and respond to customer inquiries from anywhere in South Africa, using Shopify or WooCommerce.

This role emphasizes data accuracy, digital marketing support, and collaboration with a virtual team. Strong English, detail orientation, and self-motivation are essential for success in a fully remote environment.

Qualifications

• Proven experience in e-commerce, online retail, or related digital roles.
• Strong understanding of e-commerce platforms (Shopify, WooCommerce) and digital marketing principles.
• Excellent written and verbal communication in English.
• Proficiency with online tools for content management, customer service, and data analysis.

Responsibilities

• Manage and update product listings on the e-commerce platform with accurate descriptions, pricing, and imagery.
• Process online orders efficiently, coordinating with fulfillment and shipping teams.
• Respond to customer inquiries via email, chat, and social media.
• Monitor website performance and troubleshoot UX issues.
• Assist with marketing campaigns, promotions, and social media management.
• Analyze data to identify trends and provide actionable insights.

Skills

E-commerce experience

Shopify/WooCommerce

Digital marketing

English proficiency

Content management

Tools

Shopify

WooCommerce

Job description

About the Role

Our client is seeking a highly organized and tech-savvy Remote E-commerce Assistant to join their dynamic online retail operations. This fully remote position offers the flexibility to work from anywhere in South Africa, focusing on supporting their digital storefront and ensuring a seamless online shopping experience for customers. You will play a crucial role in managing product listings, processing orders, and assisting with customer inquiries through digital channels. This is an excellent opportunity for an individual passionate about e-commerce and digital operations, contributing to the company's online growth.

Key Responsibilities

• Manage and update product listings on the e-commerce platform, ensuring accuracy in descriptions, pricing, and imagery.


• Process online orders efficiently, coordinating with fulfillment and shipping departments.


• Respond to customer inquiries via email, chat, and social media, providing timely and helpful support.


• Monitor website performance and identify any technical issues or user experience problems.


• Assist with marketing campaigns, promotions, and social media management for the online store.


• Analyze e-commerce data to identify trends and provide insights for improvement.

Requirements

• Proven experience in e-commerce, online retail, or a related digital role.


• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce) and digital marketing principles.


• Excellent written and verbal communication skills, with a strong command of English.


• Proficiency in using online tools for content management, customer service, and data analysis.


• Self-motivated with the ability to work independently and manage time effectively in a remote setting.


• A keen eye for detail and a passion for delivering exceptional online customer experiences from Mahikeng or anywhere in ZA.

Benefits

• Competitive salary with the advantage of a fully remote work arrangement.


• Opportunities for professional development in the fast-growing e-commerce sector.


• Flexible working hours and the ability to work from any location.


• Exposure to various facets of online retail operations and digital strategy.


• Supportive virtual team environment fostering collaboration and innovation.