Remote E‑Commerce Operations Pro

Placements24; Paarl; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Fully remote work environment

Health and wellness benefits

Professional development opportunities

Collaborative online team culture

Job summary

Placements24 is seeking an E-commerce Operations Specialist to join a remote team supporting operations based in Stellenbosch. You will oversee order processing to fulfillment and customer support, ensuring a smooth ecommerce journey for customers.

This role requires proactive multitasking, platform management on Shopify/Magento, and data-driven optimization to improve performance while maintaining high service levels.

Qualifications

• Proven experience in e-commerce operations or related online retail role.
• Familiarity with e-commerce platforms (Shopify/Magento) and order management systems.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize remotely.
• Experience with digital marketing is a plus.

Responsibilities

• Oversee day-to-day operations of the e-commerce platform, ensuring a seamless customer journey.
• Process online orders accurately and coordinate with fulfillment and shipping partners.
• Monitor website performance and troubleshoot issues affecting customers.
• Manage product listings, descriptions, pricing, and imagery for accuracy.
• Handle customer inquiries via email, chat, or phone with timely support.
• Analyze e-commerce data to identify trends and optimize conversion rates.

Skills

Analytical skills

Detail-oriented

Remote work

Communication skills

Tools

Shopify

Magento

Order management systems

Job description

Placements24 is seeking an E-commerce Operations Specialist to join a remote team supporting operations based in Stellenbosch. You will oversee order processing to fulfillment and customer support, ensuring a smooth ecommerce journey for customers.

This role requires proactive multitasking, platform management on Shopify/Magento, and data-driven optimization to improve performance while maintaining high service levels.