Remote E-commerce Operations Leader: Optimize & Scale

Placements24; Rustenburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote work

Remote team culture

Opportunities for professional growth

Job summary

Placements24 is seeking a highly motivated Remote E-commerce Operations Lead to manage end-to-end online business operations. The role focuses on optimizing fulfillment, inventory, shipping and returns while leading a remote team and collaborating with external partners.

The ideal candidate has at least 6 years in e-commerce operations, logistics, or supply chain management, with a proven track record of driving efficiency and reducing costs through ERP/WMS and data-driven decisions.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 6 years in e-commerce operations, logistics, or supply chain.
• Experience managing fulfillment, inventory, and shipping for online retail.
• Proven ability to implement improvements that cut costs and boost efficiency.
• Experience with ERP/WMS and e-commerce platforms; strong data-driven approach.

Responsibilities

• Oversee end-to-end e-commerce operations including order fulfillment, inventory, shipping and returns.
• Develop and implement strategies to improve customer satisfaction and reduce costs.
• Manage relationships with 3PLs, suppliers and operational partners.
• Monitor inventory across warehouses and prevent stockouts/overstocking.
• Lead and mentor a remote team of operations specialists.
• Create and maintain SOPs for e-commerce operations.
• Implement customer service protocols for post-purchase support.

Skills

Leadership

Remote team management

Data-driven decision making

Operational efficiency

Education

Bachelor’s degree in Operations/Supply Chain/Business Administration

Tools

ERP systems

WMS

E-commerce platforms

Job description

Placements24 is seeking a highly motivated Remote E-commerce Operations Lead to manage end-to-end online business operations. The role focuses on optimizing fulfillment, inventory, shipping and returns while leading a remote team and collaborating with external partners.

The ideal candidate has at least 6 years in e-commerce operations, logistics, or supply chain management, with a proven track record of driving efficiency and reducing costs through ERP/WMS and data-driven decisions.