Remote E‑Commerce Fulfillment Lead

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Medical aid

Life insurance

Retirement savings

Professional development

Job summary

Placements24 is seeking a highly organized Remote E-commerce Fulfillment Specialist to manage end-to-end order processing remotely for a rapidly expanding online retailer. You will ensure accurate picking, packing, and shipping while coordinating with internal teams and external partners to meet SLAs.

Ideal candidates have at least 4 years in e-commerce fulfillment, OMS and shipping software experience, and exceptional communication.

Qualifications

• Matric certificate or equivalent; logistics qualification advantageous.
• Minimum 4 years in e-commerce fulfillment, order processing, or warehouse operations.
• Experience with OMS and shipping software; strong communication and organizational skills.

Responsibilities

• Manage end-to-end e-commerce order fulfillment remotely.
• Monitor order queues and ensure timely processing and dispatch.
• Coordinate with warehouse teams to ensure accurate picking and packing.
• Manage shipping carrier relationships and generate labels.
• Track shipments and resolve delivery issues.
• Assist customers with order status, shipping, and returns.
• Analyze fulfillment metrics and identify process improvements.
• Maintain accurate order/shipping data in e-commerce and WMS.

Skills

Strong communication

Problem solving

Customer service

Highly organized

Attention to detail

Time management

Independent work

Education

Matric certificate

Logistics or Supply Chain qualification advantageous

Tools

Order Management System (OMS)

Shipping software

Microsoft Office / Google Workspace

Job description

Placements24 is seeking a highly organized Remote E-commerce Fulfillment Specialist to manage end-to-end order processing remotely for a rapidly expanding online retailer. You will ensure accurate picking, packing, and shipping while coordinating with internal teams and external partners to meet SLAs.

Ideal candidates have at least 4 years in e-commerce fulfillment, OMS and shipping software experience, and exceptional communication.