Remote E-commerce Fulfillment Pro

Placements24; East London; Hybrid; ZAR 201,000 - 279,000; Full time

Job summary

Placements24 is seeking a Remote E-commerce Fulfillment Specialist for its online retail client. You will manage orders from checkout to delivery, coordinate with warehouses and carriers, and resolve shipping queries from customers while working from a home office.

The role emphasizes accuracy, organization, proactive communication, and the ability to work independently in a remote setting. You will contribute to a seamless customer experience and help optimize picking, packing and shipping

Qualifications

• Experience in e-commerce order fulfillment or logistics.
• Strong written and verbal communication.
• Proficiency with Shopify/Magento and order management systems.
• Excellent organization and time management.
• Ability to work independently in a remote home office.
• Attention to detail and accuracy.
• Proficiency with standard office software.

Responsibilities

• Process and manage customer orders efficiently and accurately through the e-commerce platform.
• Coordinate with warehouse partners and shipping carriers to ensure timely dispatch of orders.
• Monitor shipment statuses and address delays or issues proactively.
• Handle customer inquiries related to order status, shipping, and delivery.
• Maintain records of fulfilled orders, shipping details, and communications.
• Identify trends in fulfillment and customer feedback to improve processes.
• Collaborate with internal teams to ensure a unified customer experience.
• Assist in optimizing picking, packing, and shipping for efficiency.
• Ensure activities comply with company policies and e-commerce best practices.

Skills

Order fulfillment

Logistics coordination

Remote work

Customer service

Time management

Communication

Education

Degree in related field

Tools

Shopify

Magento

Job description

Placements24 is seeking a Remote E-commerce Fulfillment Specialist for its online retail client. You will manage orders from checkout to delivery, coordinate with warehouses and carriers, and resolve shipping queries from customers while working from a home office.

The role emphasizes accuracy, organization, proactive communication, and the ability to work independently in a remote setting. You will contribute to a seamless customer experience and help optimize picking, packing and shipping