Remote E‑commerce Community Engagement Lead

Placements24; Durban; Hybrid; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Remote salary package

WFH flexibility

Opportunity to shape online commmunit

Growth within the company

Collaborative virtual team

Job summary

Placements24 is seeking a Remote E-commerce Community & Engagement Manager to build and nurture online communities across social platforms from anywhere in South Africa. You will translate community activity into customer insights and potential sales.

The role requires a strong communicator with empathy, excellent organization, and a deep understanding of social media dynamics. This remote position emphasizes asynchronous work and outcomes, collaborating with marketing and support teams.

Qualifications

• Bachelor's degree in Communications, Marketing, English, Sociology or a related field.
• 3-5 years in social media or community management, preferably in an e-commerce context.
• Proven ability to grow and nurture online communities.
• Excellent written and verbal communication, empathetic and engaging interaction.
• Strong understanding of social media dynamics and platform algorithms.
• Experience with social listening tools and community platforms.

Responsibilities

• Develop and implement a comprehensive community engagement strategy across social platforms and forums.
• Monitor conversations, respond promptly in a professional, brand-aligned manner.
• Foster a positive, inclusive environment and encourage user-generated content.
• Engage with influencers and brand advocates to amplify messaging.
• Plan online events and activities to boost engagement and loyalty.
• Analyze feedback and sentiment to provide actionable insights to teams.
• Maintain brand reputation and escalate issues when needed.
• Collaborate with content to align community content with marketing goals.
• Track metrics such as engagement, growth, sentiment, and conversions.
• Develop and enforce community guidelines for a safe environment.

Skills

Social media management

Community engagement

Written communication

Analytical reporting

Time management

Education

Bachelor's degree in Communications, Marketing, English, Sociology

Tools

Social listening tools

Community management platforms

Job description

Placements24 is seeking a Remote E-commerce Community & Engagement Manager to build and nurture online communities across social platforms from anywhere in South Africa. You will translate community activity into customer insights and potential sales.

The role requires a strong communicator with empathy, excellent organization, and a deep understanding of social media dynamics. This remote position emphasizes asynchronous work and outcomes, collaborating with marketing and support teams.