Remote E-commerce Community Lead

Placements24; Durban; Hybrid; ZAR 200,000 - 350,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Professional development opportunities

Job summary

Placements24 in Durban is seeking a Remote E-commerce Community Manager to nurture our online community, engage customers, and boost brand loyalty across social channels. You will be the voice of the brand, respond to inquiries, and foster a positive, inclusive environment from a fully remote setup.

Responsibilities include developing engagement strategies, creating content, moderating discussions, tracking sentiment, and collaborating with marketing to align community efforts with broader

Qualifications

• Proven experience in community management or social media.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Familiarity with customer support and moderating communities.

Responsibilities

• Develop and execute strategies to build and engage the online community across platforms.
• Act as the primary point of contact for community members, replying promptly and professionally.
• Monitor online conversations and engage with users to foster a positive atmosphere.
• Create and curate engaging content (posts, polls, Q&A) to stimulate discussion.
• Identify and engage with brand advocates and influencers within the community.
• Manage customer support issues escalated through community channels and coordinate with relevant departments.
• Gather community feedback to inform product development and marketing strategies.
• Track and report on community growth, engagement metrics, and sentiment analysis.
• Enforce community guidelines and moderate discussions to maintain a safe environment.
• Collaborate with the marketing team to align community initiatives with broader campaigns.

Skills

Community management

Social media management

Customer support

Written communication

Job description

Placements24 in Durban is seeking a Remote E-commerce Community Manager to nurture our online community, engage customers, and boost brand loyalty across social channels. You will be the voice of the brand, respond to inquiries, and foster a positive, inclusive environment from a fully remote setup.

Responsibilities include developing engagement strategies, creating content, moderating discussions, tracking sentiment, and collaborating with marketing to align community efforts with broader