Remote Dispatcher - National Network

Placements24; Durban; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Professional development

Work-life balance

Job summary

Placements24 is seeking a proactive Remote Dispatcher to coordinate South Africa's national transport network from a home office. You will monitor real-time movements, assign routes, and maintain client and driver communications to ensure punctual deliveries.

The role requires experience in dispatch or logistics, familiarity with GPS/tracking tools, and the ability to stay composed under pressure while managing multiple priorities, all within a fully remote setup.

Qualifications

• Experience in dispatch, logistics, or transportation coordination, preferably remote.
• Proficient with dispatch management software, GPS tracking, and communication tools.
• Excellent communication, multitasking, and problem-solving skills.
• Calm and effective under pressure with the ability to manage multiple priorities.

Responsibilities

• Monitor real-time vehicle movements and driver schedules nationwide using dispatch software.
• Assign optimal routes and loads based on location, windows, and capacity for national routes.
• Serve as primary contact for drivers, providing support and addressing issues in transit.
• Communicate with clients and internal teams regarding shipment status, delays, and ETAs.
• Maintain dispatch logs, update shipment statuses, and generate performance reports.
• Respond promptly to emergencies and disruptions, implementing contingency plans.

Skills

Communication

Multitasking

Problem-solving

Stress management

Tools

Dispatch software

GPS tracking

Job description

About the Role

Our client is actively seeking a proactive and skilled Remote Dispatcher to manage their national transportation network from the comfort of their own home. This role is essential for coordinating the movement of goods across South Africa , ensuring efficiency, punctuality, and safety. You will be the central point of contact for drivers, clients, and operational teams, utilizing advanced communication and tracking systems to oversee all dispatch operations. This is an excellent opportunity for an individual who excels in a remote setting, possesses exceptional organizational skills, and thrives in a fast-paced, communication-intensive environment, contributing to a company dedicated to seamless national logistics.

Key Responsibilities

• Monitor and manage real-time vehicle movements and driver schedules across the country using dispatch software.
• Assigning optimal routes and loads to drivers based on location, delivery windows, and vehicle capacity for national routes.
• Serve as the primary point of contact for drivers, providing support, instructions, and addressing any issues that arise during transit.
• Communicate with clients and internal teams regarding shipment status, potential delays, and ETAs.
• Maintain accurate dispatch logs, update shipment statuses, and generate reports on driver performance and delivery metrics.
• Respond promptly to emergencies and disruptions, implementing contingency plans to minimize impact on operations.

Requirements

• Previous experience in dispatch, logistics, or transportation coordination, preferably in a remote capacity.
• Proficiency with dispatch management software, GPS tracking systems, and communication tools.
• Excellent communication, multitasking, and problem-solving skills.
• Ability to remain calm and effective under pressure and manage multiple priorities simultaneously.
• A dedicated home office setup with reliable high-speed internet is essential.
• Strong understanding of national road networks and transportation logistics principles.

Benefits

• Competitive annual salary range commensurate with experience.
• Fully remote work arrangement, allowing for excellent work-life balance.
• Opportunities for professional development and training in advanced logistics technologies.
• Contribution to a national logistics leader with a strong emphasis on operational efficiency.
• Flexible working hours within defined operational periods.