Remote Dispatch and Scheduling Officer - National Transport Network

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote position

Performance-based recognition

Access to modern tools

Job summary

Placements24 is seeking a highly organized Remote Dispatch and Scheduling Officer to coordinate our transport fleet from a home office. You will optimize driver schedules, manage dispatch operations, and ensure timely, safe deliveries across regions.

The role is fully remote, leveraging dispatch software and telematics to communicate with drivers, clients, and managers. The ideal candidate has strong problem-solving skills, accuracy in record-keeping, and the ability to multitask under pressure

Qualifications

• Proven experience in dispatch, logistics coordination, or transportation scheduling.
• Remote-capable with reliable internet.
• Familiarity with transportation regulations and safety protocols.

Responsibilities

• Manage and optimize driver schedules and routes for efficiency and on-time deliveries.
• Coordinate daily dispatch operations by assigning jobs based on location, availability and capacity.
• Monitor driver activities and vehicle status in real-time using dispatch software.
• Serve as primary contact for drivers, offering guidance and issue resolution.
• Communicate schedules and potential disruptions to clients clearly.
• Maintain dispatch records including status and confirmations.
• Analyze data to identify bottlenecks and improve service quality.

Skills

Dispatch management

Logistics coordination

Remote work

Fleet operations

Routing & scheduling

GPS tracking

Communication

Problem-solving

Time management

Tools

Dispatch software

GPS tracking systems

Telematics

Job description

About the Role

Our client, a leading national transportation company, is seeking a highly organized and proactive Remote Dispatch and Scheduling Officer. This role is crucial for ensuring the efficient coordination of our transport fleet across various regions, supporting operations from locations like Polokwane . You will be responsible for optimizing driver schedules, managing dispatch operations, and ensuring timely and safe deliveries. Operating remotely, you will utilize advanced dispatch software and communicate effectively with drivers, clients, and operational managers to maintain seamless logistics. This is an excellent opportunity for a detail-oriented individual with strong problem-solving skills to contribute to a dynamic and essential service sector from the comfort of their home office.

Key Responsibilities

• Manage and optimize driver schedules and routes to ensure maximum efficiency and on-time deliveries.
• Coordinate daily dispatch operations, assigning jobs to drivers based on location, availability, and vehicle capacity.
• Monitor driver activities and vehicle status in real-time using dispatch software and telematics.
• Act as the primary point of contact for drivers, providing support, guidance, and addressing issues as they arise.
• Communicate effectively with clients regarding pickup and delivery schedules and potential disruptions.
• Maintain accurate dispatch records, including job status, delivery confirmations, and driver performance data.
• Analyze dispatch data to identify bottlenecks and recommend improvements to efficiency and service quality.
• Ensure compliance with all relevant transportation regulations and safety protocols.
• Collaborate with other operational teams to ensure smooth workflow and efficient resource allocation.

Requirements

• Proven experience in dispatch, logistics coordination, or transportation scheduling, preferably in a remote capacity.
• Strong understanding of fleet operations, routing, and scheduling principles.
• Proficiency in using dispatch software, GPS tracking systems, and other relevant technologies.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize effectively, and remain calm under pressure.
• Detail-oriented with a high degree of accuracy in record-keeping.
• Reliable internet connection and a dedicated workspace for remote work.
• Experience in managing driver communications and providing remote support is a significant advantage.
• Familiarity with transportation regulations and compliance requirements.

Benefits

• Fully remote position offering excellent work-life balance and flexibility.
• Competitive salary and opportunities for performance-based recognition.
• Work with a national leader in the transportation industry, supporting operations relevant to Polokwane .
• Access to modern dispatch and logistics management tools.
• Professional development opportunities in a growing field.