Remote CX Coordinator - Shape Memorable Customer Journeys

Placements24; LegKraal Gate; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Professional growth opportunities

Collaborative virtual team

Job summary

Placements24 is seeking a Customer Experience Coordinator to join a fully remote team. You will shape and enhance the customer journey, analyze feedback, and collaborate with multiple departments to uphold high service standards from home, potentially near Mahikeng.

The role emphasizes independent remote work, data-driven improvements, and cross-functional collaboration to deliver a positive, memorable customer experience.

Qualifications

• Proven experience in customer experience management or related field.
• Strong understanding of customer journey mapping and feedback analysis.
• Excellent analytical and problem-solving abilities to translate data into actions.
• Outstanding communication and presentation skills.
• Experience using CRM systems and CX platforms.

Responsibilities

• Develop and implement strategies to improve overall customer experience across touchpoints.
• Monitor feedback channels and identify areas for improvement.
• Collaborate with product, marketing, and sales to align customer journeys.
• Create and maintain customer support documentation, FAQs, and training materials.
• Analyze data to identify trends and provide actionable insights to stakeholders.
• Champion customer-centric initiatives throughout the organization.

Skills

Customer experience management

Customer journey mapping

Data analysis

Communication skills

Project management

Tools

CRM systems

CX platforms

Feedback analysis tools

Job description

Placements24 is seeking a Customer Experience Coordinator to join a fully remote team. You will shape and enhance the customer journey, analyze feedback, and collaborate with multiple departments to uphold high service standards from home, potentially near Mahikeng.

The role emphasizes independent remote work, data-driven improvements, and cross-functional collaboration to deliver a positive, memorable customer experience.