Hybrid CX Specialist — Elevate Customer Experience

Placements24; LegKraal Gate; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Health benefits

Paid time off

Training opportunities

Team culture in Mahikeng

Job summary

Placements24 is seeking a Customer Experience Representative to join our team in Mahikeng, offering a hybrid work arrangement that blends office collaboration with remote autonomy. You will engage with customers, resolve inquiries, and contribute to an exceptional journey across touchpoints.

You will work with cross-functional teams, document interactions in the CRM, and strive to improve satisfaction and loyalty.

Qualifications

• Strong communication and listening abilities are essential.
• Ability to troubleshoot and resolve customer inquiries effectively.
• Comfortable adapting to different customer needs and situations.
• Proficiency with customer support software and tools is required.

Responsibilities

• Engage with customers across channels to provide support and information.
• Address inquiries, complaints, and feedback with empathy and efficiency.
• Troubleshoot issues and guide customers toward satisfactory resolutions.
• Document customer interactions and feedback within the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Proactively seek opportunities to improve customer satisfaction and loyalty.

Skills

Communication skills

Active listening

Problem solving

Adaptability

CRM software proficiency

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Representative to join our team in Mahikeng, offering a hybrid work arrangement that blends office collaboration with remote autonomy. You will engage with customers, resolve inquiries, and contribute to an exceptional journey across touchpoints.

You will work with cross-functional teams, document interactions in the CRM, and strive to improve satisfaction and loyalty.