Remote Customer Support Specialist: Live Chat & Solutions

Placements24; Gauteng; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Remote work stipend

Full remote work arrangement

Health insurance

Online training

Virtual team-building activities

Job summary

Placements24 offers a fully remote Customer Support Specialist role, supporting clients from Tembisa and beyond. You will handle inquiries across digital channels, ensuring fast, accurate responses and documenting interactions in the CRM.

The ideal candidate communicates clearly in English, works well independently, and uses CRM and live chat tools to resolve issues while contributing to knowledge base updates.

Qualifications

• Experience in a remote customer service role or similar.
• Excellent written and verbal English.
• Proficiency with CRM software and live chat tools.
• Ability to work independently and manage time in a remote setting.

Responsibilities

• Provide exceptional customer support via live chat, email, and social media.
• Troubleshoot and resolve customer issues quickly with high satisfaction.
• Document interactions in the CRM system accurately.
• Collaborate with internal teams to resolve concerns and improve processes.
• Contribute to support docs and FAQs for customers and teammates.

Skills

Remote work

Customer service

English communication

CRM tools

Tools

CRM software

Live chat platforms

Job description

Placements24 offers a fully remote Customer Support Specialist role, supporting clients from Tembisa and beyond. You will handle inquiries across digital channels, ensuring fast, accurate responses and documenting interactions in the CRM.

The ideal candidate communicates clearly in English, works well independently, and uses CRM and live chat tools to resolve issues while contributing to knowledge base updates.