Remote Customer Support Specialist: Elevate Customer Experience

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote training

Flexible hours

Remote team environment

Job summary

Placements24 in Bloemfontein area and beyond is seeking a Remote Customer Support Specialist to assist online shoppers, answering inquiries and resolving issues via email, live chat and social media from a home office.

You will troubleshoot orders and product concerns, process returns and refunds, document all interactions in the CRM, monitor feedback trends, and proactively offer solutions to improve the overall shopping experience.

Qualifications

• Experience in customer support, preferably online/remote.
• Excellent written and verbal communication skills.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and meet performance metrics.
• A reliable internet connection and quiet workspace.

Responsibilities

• Respond to customer inquiries via email, live chat, and social media in a timely and professional manner.
• Troubleshoot and resolve customer issues related to orders, products, and services effectively.
• Process returns, exchanges, and refunds according to company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate recurring issues to the relevant departments.
• Proactively offer solutions and support to enhance the overall customer shopping experience.

Skills

Customer service experience

Clear communication

CRM software

Independent worker

Tools

CRM systems

Office apps

Job description

Placements24 in Bloemfontein area and beyond is seeking a Remote Customer Support Specialist to assist online shoppers, answering inquiries and resolving issues via email, live chat and social media from a home office.

You will troubleshoot orders and product concerns, process returns and refunds, document all interactions in the CRM, monitor feedback trends, and proactively offer solutions to improve the overall shopping experience.