Remote Customer Support Specialist — Growth & Flexibility

Placements24; George; Hybrid; ZAR 167,000 - 257,000; Full time

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist to join a fully remote team. You will provide exceptional service, resolve inquiries, and maintain high-quality customer experience from a home office.

Ideal candidates have 2+ years in customer service, strong communication, and experience with CRM tools. This role offers flexible remote work, equipment provided, and opportunities for growth within a remote-first culture.

Qualifications

• Minimum 2 years in customer service or helpdesk.
• Excellent verbal and written communication.
• Proficiency with CRM software and common office productivity tools.
• Ability to work independently in a remote setting with a quiet workspace.

Responsibilities

• Handle inbound inquiries via phone, email and chat.
• Provide clear information on products, services and accounts.
• Troubleshoot issues and escalate complex problems as needed.
• Document all interactions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback.
• Maintain up-to-date product knowledge.
• Collaborate with virtual team to ensure consistent service delivery.
• Meet or exceed performance metrics.
• Assist in training new team members on customer service protocols and systems.

Skills

Customer service

Communication

Active listening

Time management

Remote work

Tools

CRM software

Office tools

Job description

Placements24 is seeking a dedicated Remote Customer Support Specialist to join a fully remote team. You will provide exceptional service, resolve inquiries, and maintain high-quality customer experience from a home office.

Ideal candidates have 2+ years in customer service, strong communication, and experience with CRM tools. This role offers flexible remote work, equipment provided, and opportunities for growth within a remote-first culture.