Remote Technical Support Specialist — Growth & Flexibility

Placements24; Centurion; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Health, dental, vision insurance

PTO and holidays

Career growth

Job summary

Placements24 is seeking a proactive Remote Technical Support Specialist to provide expert assistance for installation and maintenance queries. Operating from a remote location, you will be the primary point of contact for clients experiencing issues with their systems.

You will guide users through troubleshooting and document interactions to ensure smooth operations. This remote role requires excellent communication skills, strong technical aptitude, and the ability to remain calm under pressure

Qualifications

• Experience in technical support or customer service.
• Strong understanding of installation and maintenance procedures.

Responsibilities

• Provide remote technical support via phone, email, and chat.
• Guide customers through step-by-step troubleshooting procedures.
• Document all support interactions in the CRM system.
• Identify trends in customer issues for feedback to engineering teams.
• Develop knowledge base articles and troubleshooting guides.
• Escalate unresolved issues to senior technicians or relevant departments.

Skills

Remote support tools

CRM system

Troubleshooting

Effective communication

Tools

CRM system

Ticketing system

Remote support tools

Job description

Placements24 is seeking a proactive Remote Technical Support Specialist to provide expert assistance for installation and maintenance queries. Operating from a remote location, you will be the primary point of contact for clients experiencing issues with their systems.

You will guide users through troubleshooting and document interactions to ensure smooth operations. This remote role requires excellent communication skills, strong technical aptitude, and the ability to remain calm under pressure