Remote Customer Support Specialist for US Clients

Virtustant; Afrique du Sud; À distance; ZAR 431 000 - 697 000; Plein temps

Avantages offerts par ce poste

Remote work from home

US-based projects

USD or local currency payments

Ongoing team support

Résumé du poste

Virtustant, a remote staffing company serving US-based clients, seeks a Customer Service Representative to be the voice of its clients by phone, email and chat. You will handle inquiries, resolve issues, and log interactions in the CRM while maintaining up-to-date knowledge of products and policies.

The role requires at least 1 year of customer service experience, advanced English proficiency, and a calm, empathetic problem-solving approach.

Qualifications

• 1+ year of customer service experience
• Advanced English (C1 or higher) with clear pronunciation
• Empathy, patience and a problem-solving attitude
• Comfortable with help desk tools
• A quiet workspace, a headset and a reliable internet connection

Responsabilités

• Answer inbound calls, emails and chats
• Resolve questions, orders and issues
• Log every interaction in the help desk or CRM
• Escalate complex cases to the right team
• Follow up to ensure customer satisfaction
• Keep up to date with products and policies

Connaissances

Customer service

English (Advanced)

Empathy & problem-solving

Help desk tools

Remote work setup

Outils

Zendesk

Freshdesk

Gorgias

Description du poste

Virtustant, a remote staffing company serving US-based clients, seeks a Customer Service Representative to be the voice of its clients by phone, email and chat. You will handle inquiries, resolve issues, and log interactions in the CRM while maintaining up-to-date knowledge of products and policies.

The role requires at least 1 year of customer service experience, advanced English proficiency, and a calm, empathetic problem-solving approach.