Customer Service Representative – Remote Staffing

Virtustant; South Africa; Remote; ZAR 431,000 - 697,000; Full time

Benefits offered by this job

Remote work from home

US-based projects

USD or local currency payments

Ongoing team support

Job summary

Virtustant, a remote staffing company serving US-based clients, seeks a Customer Service Representative to be the voice of its clients by phone, email and chat. You will handle inquiries, resolve issues, and log interactions in the CRM while maintaining up-to-date knowledge of products and policies.

The role requires at least 1 year of customer service experience, advanced English proficiency, and a calm, empathetic problem-solving approach.

Qualifications

• 1+ year of customer service experience
• Advanced English (C1 or higher) with clear pronunciation
• Empathy, patience and a problem-solving attitude
• Comfortable with help desk tools
• A quiet workspace, a headset and a reliable internet connection

Responsibilities

• Answer inbound calls, emails and chats
• Resolve questions, orders and issues
• Log every interaction in the help desk or CRM
• Escalate complex cases to the right team
• Follow up to ensure customer satisfaction
• Keep up to date with products and policies

Skills

Customer service

English (Advanced)

Empathy & problem-solving

Help desk tools

Remote work setup

Tools

Zendesk

Freshdesk

Gorgias

Job description

Job Title: Customer Service Representative

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Be the voice of our clients' businesses, helping their customers by phone, email and chat.

Responsibilities

• Answer inbound calls, emails and chats
• Resolve questions, orders and issues
• Log every interaction in the help desk or CRM
• Escalate complex cases to the right team
• Follow up to make sure customers are satisfied
• Keep up to date with products and policies

Requirements

• 1+ year of customer service experience
• Advanced English (C1 or higher) with clear pronunciation
• Empathy, patience and a problem-solving attitude
• Comfortable with help desk tools
• A quiet workspace, a headset and a reliable internet connection

Nice To Have

• Zendesk, Freshdesk or Gorgias
• Experience in e-commerce or with US customers

English Level

Advanced (C1 or higher), with clear pronunciation

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team