World-Class Remote Customer Support Specialist

Placements24; Gqeberha; Ibrido; ZAR 180.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonuses

Remote work flexibility

Continuous learning opportunities

Descrizione del lavoro

WhatJobs Direct is seeking a Remote Customer Support Specialist to join a global support team. This fully remote role offers flexibility and the chance to assist an international clientele with inquiries and issues related to cutting-edge products and services.

The ideal candidate will have 2+ years in customer support, excellent communication, and the ability to work independently from a home setup. Prior experience with CRM tools, Slack, Zoom, and Intercom is preferred.

Competenze

• 2+ years in customer support or helpdesk roles, including remote work.
• Excellent written and verbal communication across cultures.
• Strong technical aptitude and fast learner of new software.
• Proficient with Slack, Zoom, Intercom and CRM/ticketing systems.

Mansioni

• Provide customer support via email, chat, and phone to a global client base.
• Troubleshoot and resolve issues to achieve high customer satisfaction.
• Document interactions and solutions in the CRM system.
• Collaborate with remote colleagues and other departments to resolve complex needs.
• Maintain up-to-date product knowledge and contribute to knowledge bases.

Conoscenze

Customer support

Written & verbal comms

Time management

Remote work

Formazione

High school diploma

Strumenti

Slack

Zoom

Intercom

CRM software

Ticketing systems

Descrizione del lavoro

WhatJobs Direct is seeking a Remote Customer Support Specialist to join a global support team. This fully remote role offers flexibility and the chance to assist an international clientele with inquiries and issues related to cutting-edge products and services.

The ideal candidate will have 2+ years in customer support, excellent communication, and the ability to work independently from a home setup. Prior experience with CRM tools, Slack, Zoom, and Intercom is preferred.