Remote Solar Customer Service Rep

Virtustant; South Africa; À distance; ZAR 528 000 - 858 000; Plein temps

Résumé du poste

Virtustant is seeking a Customer Service Representative to support customers with questions and requests about solar services. This remote, full-time role focuses on delivering a positive end-to-end customer experience across phone, email, and chat channels.

Ideal candidates have prior call center or customer service experience, strong communication skills, excellent time management, and familiarity with CRM systems. Multilingual abilities are a plus, and English at C2 level is required.

Qualifications

• Previous experience in customer service or a call center is preferred.
• Strong phone etiquette and communication skills.
• Excellent time management and organization skills.
• Ability to speak multiple languages is a plus.
• Familiarity with CRM software is preferred.
• C2 English level.

Responsabilités

• Assist clients with inquiries, requests, and general information about solar services.
• Handle customer complaints professionally and efficiently.
• Work with team members to provide a smooth client experience.
• Build relationships with customers and encourage referrals through great service.
• Support customers by phone, email, or chat.
• Explain processes, timelines, and solar information clearly and kindly.
• Update client records and document interactions in the CRM system.
• Send complex issues to the correct department.
• Join team meetings, training, and process improvement discussions.
• Be professional, patient, and respectful in all interactions.

Connaissances

Phone etiquette

Communication

Time management

Multilingual

CRM familiarity

English C2

Outils

CRM system

Description du poste

Virtustant is seeking a Customer Service Representative to support customers with questions and requests about solar services. This remote, full-time role focuses on delivering a positive end-to-end customer experience across phone, email, and chat channels.

Ideal candidates have prior call center or customer service experience, strong communication skills, excellent time management, and familiarity with CRM systems. Multilingual abilities are a plus, and English at C2 level is required.