Remote Customer Service Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Laptop provided

Medical benefits

Team events

Job summary

Placements24 is seeking a Remote Customer Service Specialist to join our fully remote team, operating from Pretoria. You will handle customer inquiries across email, chat, and phone, delivering accurate information and a positive experience.

The ideal candidate is self-motivated, with excellent communication skills, comfortable with CRM tools, and able to work independently with minimal supervision. We offer a competitive salary, flexible hours, a company laptop, and comprehensive benefits.

Qualifications

• High school diploma required; associate's degree preferred.
• Proven experience in customer service, ideally in remote settings.
• Excellent written and verbal communication; strong problem-solving skills.

Responsibilities

• Deliver customer support via email, chat, and phone from a remote location.
• Address queries, resolve complaints, and provide accurate product information.
• Maintain detailed customer records in the CRM system.
• Proactively identify needs and offer suitable solutions.
• Collaborate with remote teammates and other departments to enhance the customer journey.
• Contribute to continuous improvement of support processes and metrics.

Skills

Customer service

Remote work

Communication

Problem solving

Self-motivation

Education

High school diploma

Associate's degree (plus)

Tools

CRM software

Helpdesk software

Remote collaboration tools

Job description

About the Role

Our client is actively seeking a highly motivated Remote Customer Service Specialist to join their fully remote team, based operationally out of Pretoria . This role is designed for individuals who excel in providing outstanding customer support from the comfort of their own home office. You will manage customer inquiries across multiple digital channels, ensuring a seamless and positive experience. This position is ideal for self-starters who are passionate about customer satisfaction and thrive in an independent, results-oriented environment.

Key Responsibilities

• Deliver exceptional customer support via email, chat, and phone from a remote location.
• Address customer queries, resolve complaints, and provide accurate product or service information.
• Maintain detailed and accurate customer records within the company's CRM system.
• Proactively identify customer needs and offer appropriate solutions or support.
• Collaborate with remote team members and other departments to enhance the overall customer journey.
• Contribute to the continuous improvement of support processes and customer satisfaction metrics.

Requirements

• Proven experience in a customer service or similar role, preferably in a remote setting.
• Excellent written and verbal communication skills, with a clear and professional tone.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Self-disciplined and motivated to work independently with minimal supervision.
• A reliable internet connection and a dedicated, quiet home office space.
• High school diploma required; an associate's degree is a plus.

Benefits

• Competitive annual salary commensurate with experience.
• 100% Remote work arrangement with flexible working hours.
• Company-provided laptop and necessary software.
• Comprehensive medical and wellness benefits.
• Opportunities for virtual team-building events and professional growth.