Remote Customer Care Pro - Fully Remote + Bonuses

Placements24; Pretoria; Hybrid; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Competitive hourly rate with bonuses

Full remote work arrangement

Health, dental, and vision insurance

Paid training and development

Supportive virtual team environment

Job summary

Placements24 is seeking a motivated Remote Customer Care Agent to join our expanding support team. This entirely remote role serves customers nationwide from Pretoria, delivering timely assistance and solutions with a friendly, professional demeanor.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain CRM records. A quiet home workspace and reliable internet are required.

Qualifications

• Proven experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and calm under pressure.
• Reliable internet and a dedicated quiet workspace for remote work.
• Proficiency with customer support software and basic computer applications.

Responsibilities

• Provide high-quality customer service via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Troubleshoot and diagnose customer problems, offering effective solutions and workarounds.
• Guide customers through product usage, features, and troubleshooting steps with clarity and patience.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments while ensuring clear communication and follow-up.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Remote work setup

Tools

CRM software

Help desk software

Job description

Placements24 is seeking a motivated Remote Customer Care Agent to join our expanding support team. This entirely remote role serves customers nationwide from Pretoria, delivering timely assistance and solutions with a friendly, professional demeanor.

You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain CRM records. A quiet home workspace and reliable internet are required.