Remote Customer Support Specialist - Flexible Growth

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Career growth in virtual setting

Health and wellness benefits

Online training sessions

Job summary

Placements24 is seeking a highly motivated Remote Customer Service Agent to join our expanding virtual team, serving clients from a home office. You will be the primary contact for customers, delivering exceptional support across phone, email, and chat while maintaining professional records.

The role requires excellent communication, problem-solving, and time management in a remote environment. A reliable internet connection and strong computer skills are essential to succeed and grow with the

Qualifications

• Previous experience in a customer service or call center role.
• Excellent communication, interpersonal, and active listening skills.
• Proven ability to troubleshoot and resolve customer issues independently.
• A reliable internet connection and a dedicated, quiet home workspace.
• Proficiency with computers and common software applications.

Responsibilities

• Provide outstanding customer service through phone, email, and chat channels.
• Resolve customer inquiries and issues efficiently and professionally.
• Accurately document customer interactions and maintain updated records in the CRM system.
• Educate customers on products and services, offering tailored solutions.
• Collaborate with team members and supervisors to improve service standards.

Skills

Communication

Active listening

Troubleshooting

Remote work

Time management

Computer proficiency

Tools

CRM system

Job description

Placements24 is seeking a highly motivated Remote Customer Service Agent to join our expanding virtual team, serving clients from a home office. You will be the primary contact for customers, delivering exceptional support across phone, email, and chat while maintaining professional records.

The role requires excellent communication, problem-solving, and time management in a remote environment. A reliable internet connection and strong computer skills are essential to succeed and grow with the