Remote Customer Support Specialist

Placements24; Paarl; Hybrid; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Remote work

Health benefits

Paid time off

Training & development

Collaborative team

Job summary

Placements24 is seeking a proactive Customer Support Associate to join a fully remote team. You will handle inquiries across email, chat and social channels, troubleshoot issues, and strive to deliver exceptional customer experiences that boost retention.

Strong communication and problem-solving skills are essential in this flexible remote role. Responsibilities include documenting interactions in the CRM, escalating complex cases, and contributing to continuous service improvements.

Qualifications

• Excellent written and verbal communication in English.
• Proficiency with digital communication tools and CRM software.
• Strong problem-solving abilities and time management.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media channels.
• Provide clear and accurate information about products, services, and policies.
• Assist customers in troubleshooting and resolving issues with offerings.
• Document interactions, feedback and resolutions in the support system.
• Escalate complex issues to relevant internal teams for timely resolution.
• Identify opportunities to enhance the customer experience and provide improvement feedback.

Skills

Communication

Problem-solving

Time management

Tools

CRM software

Job description

Placements24 is seeking a proactive Customer Support Associate to join a fully remote team. You will handle inquiries across email, chat and social channels, troubleshoot issues, and strive to deliver exceptional customer experiences that boost retention.

Strong communication and problem-solving skills are essential in this flexible remote role. Responsibilities include documenting interactions in the CRM, escalating complex cases, and contributing to continuous service improvements.