Remote Client Success Specialist

Placements24; Gauteng; Hybrid; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote role

Health insurance

Equipment provided

Professional development budget

Collaborative virtual team

Job summary

Placements24 is seeking a proficient Remote Client Support Agent to join a fully distributed team serving a global client base. You will handle inquiries across email, chat, and phone from a remote home office, ensuring timely, accurate responses and proactive support.

The role requires excellent communication, CRM proficiency, and the ability to manage workload independently across multiple time zones. A flexible, remote-first environment with strong collaboration awaits the right candidate.

Qualifications

• Proven experience in remote client support or customer success.
• Excellent written and verbal communication, with a professional phone presence.
• Ability to work autonomously in a remote setting and manage workload.

Responsibilities

• Provide multi-channel client support via email, live chat, and phone across time zones.
• Resolve client issues with accuracy and efficiency.
• Document interactions and solutions in the CRM system.
• Educate clients on product features and best practices.
• Collaborate with internal teams to ensure smooth client experiences.

Skills

Remote support

CRM proficiency

Communication skills

Organizational skills

Home office setup

Tools

CRM software

Live chat tools

Video conferencing

Job description

Placements24 is seeking a proficient Remote Client Support Agent to join a fully distributed team serving a global client base. You will handle inquiries across email, chat, and phone from a remote home office, ensuring timely, accurate responses and proactive support.

The role requires excellent communication, CRM proficiency, and the ability to manage workload independently across multiple time zones. A flexible, remote-first environment with strong collaboration awaits the right candidate.