Remote Customer Support Specialist — Flexible Hours

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Home office setup

Flexible schedule

Health, dental, vision benefits

Online training resources

Job summary

Placements24 is seeking a motivated Remote Customer Support Agent to join a fully remote team. You will handle inquiries via email, chat, and phone, ensuring timely responses and a positive experience for customers worldwide.

Ideal candidates have strong English communication, experience with CRM systems, and the ability to work independently in a quiet home office. Flexible schedules and ongoing training are provided.

Qualifications

• High school diploma or equivalent; some college or relevant certification is a plus.
• Previous experience in a customer support or helpdesk role, preferably in a remote setting.
• Excellent written and verbal communication skills, with a strong command of English.
• Proficiency with remote work tools, CRM software, and standard office applications.
• Strong self-management skills, with the ability to work independently and manage time effectively.

Responsibilities

• Provide remote customer support via email, chat, and phone, adhering to service level agreements.
• Troubleshoot customer issues effectively, offering clear and concise solutions.
• Maintain accurate and detailed records of all customer interactions within the CRM system.
• Stay up-to-date with product knowledge and company policies to provide accurate information.
• Collaborate with remote team members and other departments to resolve complex customer issues.
• Actively participate in team meetings and training sessions conducted online.

Skills

Customer support

CRM proficiency

Written communication

Verbal communication

Self-management

Education

High school diploma

Some college/certification

Tools

CRM system

Office tools

Job description

Placements24 is seeking a motivated Remote Customer Support Agent to join a fully remote team. You will handle inquiries via email, chat, and phone, ensuring timely responses and a positive experience for customers worldwide.

Ideal candidates have strong English communication, experience with CRM systems, and the ability to work independently in a quiet home office. Flexible schedules and ongoing training are provided.