Remote Customer Solutions Specialist

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is seeking a proactive Customer Solutions Agent for a fully remote role. You will resolve customer inquiries with empathy from your home office, using multiple channels and our CRM tools to ensure high-quality service.

Expect a supportive remote team, paid training, and ongoing development. The ideal candidate communicates clearly in English, thrives on problem-solving, and can manage time independently in a home office setup.

Qualifications

• Experience in customer service, call center, or helpdesk.
• Excellent listening and problem-solving abilities.
• Strong English written and verbal communication.

Responsibilities

• Handle inbound customer requests via phone, email, and live chat.
• Investigate and resolve customer complaints and issues, aiming for first-contact resolution whenever possible.
• Provide clear and concise information regarding products, services, and policies.
• Document customer interactions and resolutions accurately within the company's CRM system.
• Collaborate with cross-functional teams to collaborate and address complex customer problems.
• Identify opportunities to improve the customer experience and provide feedback to management.

Skills

Active listening

Problem solving

Written and verbal communication

Remote work

Tools

CRM software

Microsoft Office

Job description

Placements24 is seeking a proactive Customer Solutions Agent for a fully remote role. You will resolve customer inquiries with empathy from your home office, using multiple channels and our CRM tools to ensure high-quality service.

Expect a supportive remote team, paid training, and ongoing development. The ideal candidate communicates clearly in English, thrives on problem-solving, and can manage time independently in a home office setup.