Remote Client Support Specialist — Flexible Hours & Growth

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Flexible hours

Health benefits

Training opportunities

Inclusive virtual culture

Job summary

Placements24 is seeking a proactive Remote Client Support Specialist to join our fully remote customer service team. You will be the primary point of contact for clients, resolving issues, guiding product usage, and ensuring a positive experience from your home office.

Ideal candidates excel in written and verbal communication, can manage a busy workload autonomously, and are comfortable using CRM and helpdesk tools to track interactions and outcomes.

Qualifications

• Experience in client support or customer service.
• Exceptional communication and active listening skills.
• Proficient with CRM and helpdesk systems.
• Ability to work autonomously in a remote setting.

Responsibilities

• Respond to client inquiries via email, phone, and chat in a timely and professional manner.
• Assist clients with product usage, troubleshooting, and resolving service-related issues.
• Maintain detailed and accurate records of client interactions and support activities.
• Identify and elevate complex client issues to appropriate internal teams for resolution.
• Gather client feedback and share insights to improve customer service processes.
• Ensure client retention and satisfaction by providing exceptional support.

Skills

Excellent communication

Active listening

CRM software proficiency

Problem-solving

Remote work autonomy

Tools

CRM software

Helpdesk systems

Job description

Placements24 is seeking a proactive Remote Client Support Specialist to join our fully remote customer service team. You will be the primary point of contact for clients, resolving issues, guiding product usage, and ensuring a positive experience from your home office.

Ideal candidates excel in written and verbal communication, can manage a busy workload autonomously, and are comfortable using CRM and helpdesk tools to track interactions and outcomes.