Remote Customer Service Advisor | Flexible Hours, Home Setup

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remote salary

Home office equipment allowance

Health and wellness benefits

Flexible working hours

Remote training and development

Job summary

Placements24 is seeking a motivated Remote Customer Service Advisor to join a fully remote team. You will handle inquiries, troubleshoot issues, and ensure a positive customer experience from home.

The role focuses on delivering excellent service across multiple channels, resolving issues effectively, and maintaining CRM records while supporting nationwide customers. Flexible hours and remote work culture are emphasized.

Qualifications

• Proven customer service or call center experience.
• Excellent communication, listening, and interpersonal skills.
• Ability to work independently and manage your time effectively in a remote environment.
• Reliable high-speed internet connection and a dedicated, quiet workspace.

Responsibilities

• Deliver outstanding customer service through remote channels (phone, email, chat).
• Resolve customer queries, complaints, and technical issues.
• Guide customers through product setup, usage, and troubleshooting steps.
• Maintain detailed records of customer interactions in the CRM system.
• Identify opportunities to enhance customer experience and satisfaction.

Skills

Customer service

Communication

Independent work

Remote work

Time management

Tools

Helpdesk software

Job description

Placements24 is seeking a motivated Remote Customer Service Advisor to join a fully remote team. You will handle inquiries, troubleshoot issues, and ensure a positive customer experience from home.

The role focuses on delivering excellent service across multiple channels, resolving issues effectively, and maintaining CRM records while supporting nationwide customers. Flexible hours and remote work culture are emphasized.