Remote E‑Commerce Customer Support Specialist

Placements24; Rustenburg; Híbrido; ZAR 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work environment

Training and development opportunities

Performance bonuses

Descripción de la vacante

Placements24 is seeking a Remote Customer Service Specialist to join our virtual support team. You’ll be the primary contact for customers, handling inquiries via phone, email, and live chat, and resolving issues with empathy to ensure a seamless shopping experience.

Responsibilities include order tracking, product information, returns processing, and CRM documentation. The role requires excellent English communication, problem-solving, and the ability to work independently from a quiet home

Formación

• Experience in customer service, preferably in retail or e-commerce.
• Excellent verbal and written communication in English.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM systems and customer service software.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products, orders, shipping, and returns.
• Troubleshoot and resolve issues, complaints, and escalations empathetically.
• Process orders, returns and exchanges per policies.
• Maintain detailed customer records in the CRM system.
• Collaborate with internal teams to resolve complex issues.
• Contribute to QA standards and process improvements.
• Educate customers on website features and promotions.

Conocimientos

Excellent communication

Active listening

Problem-solving

CRM proficiency

Remote multitasking

Herramientas

CRM systems

Customer service software

Virtual communication tools

Descripción del empleo

Placements24 is seeking a Remote Customer Service Specialist to join our virtual support team. You’ll be the primary contact for customers, handling inquiries via phone, email, and live chat, and resolving issues with empathy to ensure a seamless shopping experience.

Responsibilities include order tracking, product information, returns processing, and CRM documentation. The role requires excellent English communication, problem-solving, and the ability to work independently from a quiet home