Remote Customer Support Pro: Delight & Resolve

Placements24; Centurion; Hybrid; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Fully remote work

Health insurance

Professional development

Modern remote tools

Zusammenfassung

Placements24 is seeking a dedicated Remote Customer Support Specialist to join their fully remote team. You will be the primary point of contact for customers nationwide, providing timely solutions via phone, email, and chat.

This role requires exceptional communication, problem-solving, and the ability to manage a high volume of inquiries from a home office. Key responsibilities include resolving issues, documenting interactions in the CRM, and collaborating with internal teams as needed.

Qualifikationen

• Proven experience in a customer support role.
• Excellent verbal and written communication; active listening.
• Proficiency with CRM software and helpdesk systems.
• Ability to work independently in a remote environment.
• Strong problem-solving and calm under pressure.

Aufgaben

• Respond to customer inquiries via phone, email, and live chat in a timely, professional manner.
• Diagnose and troubleshoot customer problems with clear, concise solutions.
• Escalate complex issues to internal teams and ensure follow-up.
• Maintain accurate records of customer interactions in the CRM system.
• Gather customer feedback to identify service improvement opportunities.
• Adhere to company policies while delivering exceptional support.

Kenntnisse

Customer support experience

Verbal and written communication

CRM software proficiency

Remote work independence

Problem-solving under pressure

Tools

CRM software

Helpdesk systems

Jobbeschreibung

Placements24 is seeking a dedicated Remote Customer Support Specialist to join their fully remote team. You will be the primary point of contact for customers nationwide, providing timely solutions via phone, email, and chat.

This role requires exceptional communication, problem-solving, and the ability to manage a high volume of inquiries from a home office. Key responsibilities include resolving issues, documenting interactions in the CRM, and collaborating with internal teams as needed.