Remote Customer Support Advocate

Placements24; Bloemfontein; Hybrid; ZAR 201,000 - 268,000; Full time

Job summary

Placements24 is seeking a Remote Customer Support Agent to join a distributed team serving customers across South Africa. This fully remote role offers flexibility and the chance to deliver exceptional service from your home office.

You will handle inquiries via phone, email and chat, document interactions in the CRM, and troubleshoot issues to provide fast, effective solutions while maintaining a professional demeanor. Training and growth opportunities are included.

Qualifications

• Previous experience in a customer service or call center environment is required.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Strong problem-solving abilities and attention to detail.
• Proficiency with computers and comfortable learning new software.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat support channels.
• Provide clear, accurate, and helpful information regarding products and services.
• Troubleshoot customer issues and guide them towards effective solutions.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify and escalate priority issues according to established procedures.

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Support Agent to join a distributed team serving customers across South Africa. This fully remote role offers flexibility and the chance to deliver exceptional service from your home office.

You will handle inquiries via phone, email and chat, document interactions in the CRM, and troubleshoot issues to provide fast, effective solutions while maintaining a professional demeanor. Training and growth opportunities are included.