Remote Customer Experience Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Generous paid time off

Professional development opportunities

Remote team engagement

Job summary

Placements24 is seeking a Remote Customer Care Specialist to support clients potentially based in or around Nelspruit. The role emphasizes self-management, empathetic communication, and proactive problem solving to ensure exceptional remote customer experiences.

You will handle inquiries across email, chat, and phone, document interactions in the CRM, and collaborate with teams to resolve complex issues while fostering customer satisfaction and retention.

Qualifications

• Minimum of 3 years of experience in a customer care or customer service role, with a strong track record of success.
• Excellent written and verbal communication skills, with a talent for active listening.
• Proficiency in using CRM software and other customer support platforms.

Responsibilities

• Respond to customer inquiries and concerns via email, chat, and phone in a professional and timely manner.
• Provide detailed information about products, services, and company policies.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction and retention.
• Accurately document customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams to elevate complex issues and advocate for customer needs.
• Proactively identify customer needs and suggest solutions or improvements.

Skills

Communication

Active listening

CRM software

Tools

CRM software

Job description

Placements24 is seeking a Remote Customer Care Specialist to support clients potentially based in or around Nelspruit. The role emphasizes self-management, empathetic communication, and proactive problem solving to ensure exceptional remote customer experiences.

You will handle inquiries across email, chat, and phone, document interactions in the CRM, and collaborate with teams to resolve complex issues while fostering customer satisfaction and retention.