Remote Customer Support Specialist

Core Code io; Barberton; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Core Code io is seeking a customer-focused and proactive Customer Support Agent to assist customers across email, chat, phone, and other channels. The ideal candidate communicates clearly, remains patient, organized, and identifies customer needs to provide timely and accurate solutions.

You will work remotely as part of a distributed team, maintain records, escalate issues when needed, and contribute to delivering an excellent customer experience.

Qualifications

• Previous experience in customer support or similar role.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and suitable remote setup.

Responsibilities

• Respond to customer inquiries via email, chat, phone or other channels.
• Provide accurate information and clear solutions to customer questions.
• Troubleshoot and resolve issues efficiently and professionally.
• Escalate complex issues to the appropriate team.
• Follow up with customers to ensure concerns are addressed.
• Maintain accurate records of interactions and resolutions.
• Identify recurring issues and share feedback with internal teams.
• Adhere to company policies and customer service standards.
• Collaborate with internal teams to improve customer experience.

Skills

Verbal communication

Written communication

Customer service

Active listening

Problem solving

Multitasking

Time management

Detail oriented

Tools

CRM systems

Ticketing platforms

Remote collaboration tools

Job description

Core Code io is seeking a customer-focused and proactive Customer Support Agent to assist customers across email, chat, phone, and other channels. The ideal candidate communicates clearly, remains patient, organized, and identifies customer needs to provide timely and accurate solutions.

You will work remotely as part of a distributed team, maintain records, escalate issues when needed, and contribute to delivering an excellent customer experience.